FREQUENTLY ASKED QUESTIONS

We believe that pet owners should have the option of good quality veterinary care at home at little or no extra cost when compared to going to the vet clinic. Our vets are all registered, experienced, professional and compassionate who love to help pets. Our customers give us a superb rating.

Yes, at-home vet services can be just as thorough as clinic visits. Mobile vets are equipped with the necessary tools and equipment to perform comprehensive examinations, diagnostics, and treatments in the comfort of your own home. They are experienced professionals who are trained to provide high-quality veterinary care. While the setting may be different, mobile vets offer the same level of thoroughness and attention to detail as clinic visits. They can conduct physical examinations, administer vaccinations, perform diagnostic tests, provide medications, and offer personalised treatment plans for your pet's specific needs.

The cost of a thorough at-home clinical pet examination by one of our professional, caring vets during weekdays 7:00am - 5:00pm starts from only $159. Medications, lab work (such as blood tests), evenings (5:00pm - 8:00pm) and after-hours (8:00pm - 11:00pm), weekends and public holidays have additional surcharges to this standard visit price.

Yes, we offer great savings for extra pets on the same visit. Please ask our customer service team when you book, or see the current discounts when you book online.

We take Visa, Mastercard and American Express credit and debit cards, as well as Vet Pay and Zip Pay.

Yes, we can also do vaccinations, microchipping, titer testing, nail clippings, DNA tests and wellness blood tests. Please note these will incur additional charges.

Yes, there are a few things you can do to prepare before the vet arrives for an at-home pet examination. You should:

• Gather relevant information about your pet's medical history, including any previous diagnoses, medications, vaccinations, and recent test results
• Make a list of any specific concerns or symptoms you've noticed in your pet
• Prepare a quiet and comfortable area in your home where the vet can perform the examination
• If you have other pets at home ensure that they are in a separate room
• and have some treats or rewards on hand to help keep your pet calm and co-operative

You can use our Telepet video call or voice chat service to talk to one of our experienced and trusted vets who can guide you on whether you need an at-home sick pet examination. It's convenient, with costs starting at only $69, and our vet will address any concerns you may have.

We serve dogs and cats.

No, our vets do not perform surgery at home as it requires a sterile and controlled environment. If surgery is required, we partner with local clinics and will refer you to one of our partners.

We meticulously check every vet's name, address, Vet ID, degree, identification documents (drivers licence) and their photograph against the relevant vet board authority.

If your pet requires further diagnostic tests, the vet will discuss the specific tests needed based on the initial examination findings. These tests may include blood work, imaging (such as X-rays or ultrasounds), urine or fecal analysis, or other specialised tests depending on the suspected condition. The vet will explain the purpose of the tests and their potential benefits. They will guide you on the next steps, which may involve scheduling the tests at one of our partner vet clinics or co-ordinating with a diagnostic facility. The goal is to gather additional information to help accurately diagnose your pet's condition and determine the most appropriate treatment plan for their well-being.

We operate in Sydney, Melbourne, Brisbane & Gold Coast, Newcastle & NSW Central Coast, Perth, Adelaide and Canberra as well as in Auckland NZ. This includes surrounding suburbs as well. Feel free to contact us on 1300 343 580 to check if our vets can come to you.

Pawssum always provides our customers with an itemised invoice which can be submitted to your insurance provider for claims. Please inquire with your insurance to determine whether at-home vet visits are in your level of cover.

There are several ways to contact us. You can call us on 1300 343 580, contact us via our online form here or chat to us online using the chat box at the bottom-right corner of this website. We will always get back to you within 24 hours.

You can make a booking by calling us on 1300 343 580. Alternatively, you can either go to the bookings page here, pick a desired date and timeslot, and fill out your details, or you can chat to us online using the chat box at the bottom-right corner of this website.

Our hours of operation are 7:00am to 11:00pm, 7 days a week including weekends and public holidays.

We will respond extremely quickly to any inquiry.

During the booking you will be able to provide your preferred day and timeslot. We will then try to find an available vet to suit you. We will always try and get to you when you need us (even if it is the same day). Sometimes for urgent cases it might be difficult to find a vet, so it is better to give us as much notice as possible.

Yes we do. We offer payment options with Vet Pay or Zip Pay. Contact us to find out more.

Please tell us ahead of time if your pet is aggressive, as we need to know this. Our vet will ensure everyone's safety, including their own, yours and your pet's. They will take appropriate measures to handle the situation professionally and safely. This may involve using specialised handling techniques, employing muzzles or restraints, or temporarily sedating the pet if necessary. The vet's primary concern is to ensure the well-being of all parties involved while still providing necessary care.

Our mobile vets are equipped to handle an extremely wide range of medical conditions and provide various treatments at home. Common conditions that can be treated at home include minor injuries, skin infections, ear infections, urinary tract infections, respiratory infections, gastrointestinal issues, allergies, arthritis management, and chronic diseases such as diabetes or kidney disease. However, the scope of treatment may vary depending on the severity of the condition. In cases where specialised equipment or facilities are required, the vet may provide initial assessment and guidance at home and recommend further care at a clinic, or refer you to a specialist if necessary.

A familiar environment is so much better for an end-of-life experience, where your beloved pet is comfortable in their own home surrounded by the people (and other pets) who love them. You can set the day and time when to say goodbye, and do things like light candles and play soft music during the euthanasia. You and your family can grieve in privacy and comfort.

Our euthanasia services start from $399. We take Visa, Mastercard and American Express credit/debit cards as well as Vet Pay and Zip Pay.

Euthanasia enables your vet to cause a painless death, or to stop providing life-support measures, to your pet. It can be done only by a certified veterinarian, after taking all measures to try to help your dog, and only with your consent.

Signs will include not having an appetite, not being able to walk, yelps due to pain, medications not working, your pet giving up, your pet avoiding its bed, and general suffering. If you are not sure that it is time for euthanasia, you can book our quality of life assessment or a Telepet video call or chat, and one of our experienced vets will guide you.

It is recommended not to give your dog any food or water two hours before the procedure. Ask the vet any questions you have, so that there are no surprises, including how to make it as compassionate as possible. Decide on whether you and your family want to be present and make sure everybody knows what will happen. It is very important to celebrate your pet's last days - whether it’s a trip to its favourite park or one last photo, surround it with love, care and joy one last time. Everybody will be grieving, so be prepared for that time and put in place a support mechanism for this.

The decision about leaving or staying is deeply personal, and whatever you decide it should come from a place of love and compassion you have for your pet. Choosing to stay will give you a sense of comfort, closure and acceptance, and a healthy ground for the grieving process. It's important to avoid feeling regret. However, some owners prefer to say goodbye before the euthanasia and that's also ok. In terms of children, you need to carefully consider if they are old enough to comprehend the concept of euthanasia, and whether they want to witness it.

Euthanasia may appear uncomfortable to the pet owner. However, it will not be painful for your pet. A combination of drugs used during euthanasia ensure that within seconds, awareness is gone and the animal falls into a state of unconsciousness. During the next couple of minutes after the drugs are given there may be nerve and muscle twitching, vocalizations, urination, defecation, and open eyelids - these might be scary to see but your pet will be unconscious and unaware of all of these actions. They will not feel any pain.

Yes, we offer a number of aftercare options including gently, carefully and with utmost respect, handling and transporting your pet following euthanasia; cremation with friends (other pets); private cremation; having your beloved pet's ashes scattered in the crematorium gardens; having your pet's ashes returned to you in a lovely container, tube or an urn; paw prints and other memorabilia.

Bookings can be cancelled until 24 hours before the appointment time. If cancelled after that time, we reserve the right to charge a fee due to potential loss of revenue resulting from the fact that our vet could not attend other bookings.

Most of the time our vet will carry medications with them if they believe your pet may require them. This is why it is important to provide as many details about your pet’s condition during the booking time. If the vet does not have the right medication on hand, they will provide you with a prescription.

Yes, our mobile vets are experienced specialists in performing compassionate end-of-life services. We also provide aftercare services including gently, carefully and with utmost respect, handling and transporting your pet following euthanasia; cremation (either with friends or private); having your beloved pet's ashes scattered in the crematorium gardens; having your pet's ashes returned to you in a lovely container, tube or an urn; and paw prints and other memorabilia.

The cost of a Telepet video or phone call starts from $69.

Yes, there are a few things you can do to prepare before the vet calls. You should gather relevant information about your pet's medical history, including any previous diagnoses, medications, vaccinations, and recent test results. Make a list of any specific concerns or symptoms you've noticed in your pet.