Frequently asked questions

We believe that pet owners should have the option of good quality veterinary care at home at little or no extra cost when compared to going to the vet clinic. Our vets are all registered, experienced, professional and compassionate who love to help pets. Our customers give us a superb rating at high 4.7 score on Google.

We operate in Sydney, Melbourne, Brisbane & Gold Coast, Newcastle & NSW Central Coast, Perth, Adelaide and Canberra as well as in Auckland NZ. This includes surrounding suburbs as well. Feel free to contact us on 1300 343 580 to check if our vets can come to you.

Our hours of operation are 6:00am to 11:00pm, 7 days a week including weekends and public holidays.

You can make a booking by calling us on 1300 343 580. Alternatively, you can either go to the bookings page here, pick a desired date and timeslot, and fill out your details, or you can chat to us online using the chat box at the bottom-right corner of this website.

The cost of a thorough at-home clinical pet examination by one of our professional, caring vets during weekdays 7:00am - 5:00pm starts from only $159. Medications, lab work (such as blood tests), evenings (5:00pm - 8:00pm) and after-hours (8:00pm - 11:00pm), weekends and public holidays have additional surcharges to this standard visit price. Please note, if no local vet is available, we may arrange one from outside your area. A travel fee may apply and will be confirmed before booking.

Yes, we offer great savings for extra pets on the same visit. Please ask our customer service team when you book, or see the current discounts when you book online.

We take Visa, Mastercard and American Express credit and debit cards, as well as Vet Pay and Zip Pay.

Pawssum mobile vets provides veterinary care for dogs and cats, including services like health checkups, vaccinations, blood tests, titer testing, dental care, end of life, at-home pet euthanasia and more. Some locations may also support small animals, please contact us to confirm availability in your area.

We meticulously check every vet's name, address, Vet ID, degree, identification documents (drivers licence) and their photograph against the relevant vet board authority.

If your pet requires further diagnostic tests, the vet will discuss the specific tests needed based on the initial examination findings. These tests may include blood work, imaging (such as X-rays or ultrasounds), urine or fecal analysis, or other specialised tests depending on the suspected condition. The vet will explain the purpose of the tests and their potential benefits. They will guide you on the next steps, which may involve scheduling the tests at one of our partner vet clinics or co-ordinating with a diagnostic facility. The goal is to gather additional information to help accurately diagnose your pet's condition and determine the most appropriate treatment plan for their well-being.

Pawssum always provides our customers with an itemised invoice which can be submitted to your insurance provider for claims. Please inquire with your insurance to determine whether at-home vet visits are in your level of cover.

There are several ways to contact us. You can call us on 1300 343 580, contact us via our online form here or chat to us online using the chat box at the bottom-right corner of this website. We will always get back to you within 24 hours.

We will respond extremely quickly to any inquiry.

Yes we do. We offer payment options with Vet Pay or Zip Pay. Contact us to find out more.

Please tell us ahead of time if your pet is aggressive, as we need to know this. Our vet will ensure everyone's safety, including their own, yours and your pet's. They will take appropriate measures to handle the situation professionally and safely. This may involve using specialised handling techniques, employing muzzles or restraints, or temporarily sedating the pet if necessary. The vet's primary concern is to ensure the well-being of all parties involved while still providing necessary care.

During the booking you will be able to provide your preferred day and timeslot. We will then try to find an available vet to suit you. We will always try and get to you when you need us (even if it is the same day). Sometimes for urgent cases it might be difficult to find a vet, so it is better to give us as much notice as possible.

Our mobile vets are equipped to handle an extremely wide range of medical conditions and provide various treatments at home. Common conditions that can be treated at home include minor injuries, skin infections, ear infections, urinary tract infections, respiratory infections, gastrointestinal issues, allergies, arthritis management, and chronic diseases such as diabetes or kidney disease. However, the scope of treatment may vary depending on the severity of the condition. In cases where specialised equipment or facilities are required, the vet may provide initial assessment and guidance at home and recommend further care at a clinic, or refer you to a specialist if necessary.

Bookings can be cancelled until 24 hours before the appointment time. If cancelled after that time, the visit fee will be charged but any other fees will be refunded. This is to cover our time and administration costs, as well as potential loss of revenue resulting from the fact that our vet could not attend other bookings.

Most of the time our vet will carry medications with them if they believe your pet may require them. This is why it is important to provide as many details about your pet's condition during the booking time. If the vet does not have the right medication on hand, they will provide you with a prescription.

If we don’t currently service your area, you can connect with a qualified vet online through Telepet (video call), Pawssum’s telehealth platform. You’ll get fast, professional veterinary advice and guidance from home, even if an in-person visit isn’t possible. You can check your specific postcode here.