OPEN 7 DAYS A WEEK FROM 7:00AM TO 11:00PM

Dog on a blanket in bed

At-home Telepet video call or chat

From Australia's most trusted vets

Vet video call or chat from only $69
Overall Rating
4.5
From 2,036 reviews
CALL 1300 343 580BOOK NOW

Urgent bookings are available

You can use our Telepet video call or chat service to talk to one of our experienced and trusted vets who can guide you on general pet advice, determine the possible cause of a problem, or discuss whether you need an at-home sick pet examination, vaccination, euthanasia or even if it needs to be referred for possible surgery. It's so convenient, affordable and easy.
Pets prefer to be at home

Your fur baby will be happier and at ease in a familiar place.

Compassionate vets

We know what your pet means to you. All our vets treat you and your pet with love and compassion.

Licensed and experienced

All of our vets are licensed and verified, bringing years of experience to give your pet the best care possible.

Why over 195,000 pet lovers trust Pawssum

Benefits of a Telepet call

The benefits of a Telepet call with one of our vets include:
  • Convenience - Telepet services provide the convenience of accessing veterinary advice and guidance from the comfort of one's own home. Pet owners can connect with a veterinarian without the need for travel, saving time and reducing stress for both the pet and the owner.
  • Accessibility - Telepet services overcome geographical barriers, making veterinary expertise accessible to individuals who may reside in remote areas or have limited access to veterinary clinics. It ensures that pet owners can seek professional advice regardless of their location.
  • Immediate assistance - In urgent situations or when quick advice is needed, Telepet services enable pet owners to connect with a veterinarian promptly. This can be particularly valuable when faced with non-emergency concerns or when waiting for an in-person appointment may not be feasible.
  • Cost-effective - Telepet services often offer more affordable consultation options compared to traditional in-person visits. Pet owners can save on travel costs and potential emergency fees while still receiving professional guidance for their pet's health and well-being.
  • Reduced stress - Some pets experience anxiety or discomfort when visiting a veterinary clinic. With Telepet services, pets can stay in a familiar environment, reducing stress levels and promoting a more relaxed consultation experience.
  • Continued care - Telepet services allow for ongoing communication to monitor the progress of a pet's health or treatment plan remotely.
  • Behaviour and training support - Telepet services can be advantageous for addressing behaviour and training concerns. Pet owners can seek advice on behavioural issues, receive training tips, and discuss strategies to improve their pet's behaviour, all from the convenience of their home environment.
  • Access to specialists - Telepet vets can connect pet owners with veterinary specialists or consultants who may not be readily available in their local area. This access allows for expert opinions and guidance on complex or specific health conditions.
  • Health monitoring - Through Telepet services, veterinarians can guide pet owners on monitoring their pet's vital signs or specific health parameters. This enables early detection of potential issues and helps pet owners provide timely updates to the veterinarian for assessment.
  • Second opinions - Telepet services offer an opportunity for pet owners to seek second opinions or additional perspectives from different veterinarians without the need for physical travel. This can be valuable in complex cases or when seeking alternative treatment options.
  • Health education - Telepet services provide a platform for veterinarians to educate pet owners about various health topics, preventive care measures, and responsible pet ownership. This knowledge empowers pet owners to make informed decisions regarding their pet's well-being.
  • Time flexibility - flexibility for pet owners to schedule consultations at a time that suits their convenience and availability.
  • Multi-pet households - Telepet services are beneficial for households with multiple pets, as it allows pet owners to seek advice or discuss concerns about multiple animals during a single session. This streamlines the process and ensures comprehensive care for all pets.
  • Post-operative care - Telepet services enable veterinarians to provide guidance and support to pet owners during post-operative care. They can monitor healing progress, provide instructions for wound care, and address any concerns without requiring an in-person visit.
  • Continuity of care for chronic conditions - Telepet services ensure regular communication and support for pet owners managing chronic conditions in their pets. This allows veterinarians to adjust treatment plans, assess medication effectiveness, and address any changes in the pet's health status.

Convenience without stress

Say goodbye to nervous car rides, waiting rooms and sad faces. Instead, you and your pet can have a call via video or chat to a trusted vet, in the comfort of your own home. You'll love the convenience. Just book and get ready for your appointment. No driving, no traffic, no trying to get your beloved pet into the car, and no clinic. Pets are always more relaxed in their own environment, away from the sights, smells and memories that cause anxiety. Using our Telepet service is a great option for you and your pet.

How it works

Call or book online

Our dedicated and helpful staff are here to help you make a booking, and to answer any questions you may have about our services. You can call us on 1300 343 580 or book online here.

Pick a date and timeslot that works for you

We are open 365 days a year from 7:00am - 11:00pm. We also accept urgent bookings.

Video or phone call

One of our caring and professional vets will call you by video call or chat to you on the phone, and provide your beloved pet with a professional, caring service.

Watch a video explaining how it works

Play video: How Telepet works

Reasons you might use Telepet

There are many reasons that may prompt you to use Telepet, including:
  • Skin conditions including allergies and itchy skin
  • Vomiting or diarrhoea
  • Coughing or sneezing
  • Sore paws or broken nails
  • Minor cuts or infections
  • Sore gums and teeth
  • Smells
  • Diet or weight issues
  • Behavioural problems

Languages

Apart from English, we currently also have vets who can hold Telepet calls in your native language including Chinese, Arabic and Spanish. Ask our friendly staff if you want to connect with a vet who speaks your native tongue.

Other services your pet might need

Dog vaccination

Vaccinations are important for keeping your dog healthy and protected from diseases. Our mobile vet team offers dog vaccinations tailored to your pet's health needs so they're up to date with necessary vaccinations. We try to make the process as stress free as possible by administering vaccinations in a calm environment.

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Cat vaccination

Our cat vaccination services keep your feline friends healthy and happy. We provide comprehensive vaccinations in your home reducing the stress of travel and creating a comfortable experience for your cat. Keeping their vaccinations up to date is important for their long term health and we're here to help you manage that.

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Nail clipping

Regular nail trimming is important for your pet's comfort and health. Our nail clipping service is gentle and efficient so your pet's nails are kept at a comfortable length. Long nails can cause pain and discomfort so we aim to keep those paws happy and avoid the stress of trips to the clinic.

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Microchipping

Microchipping is a quick and easy way to ensure your pet can be identified if they ever get lost. We provide professional microchipping services in your home so you can have peace of mind your beloved companion has a safe and reliable form of identification.

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DNA testing

Curious about your pet's breed or potential health risks? Our DNA testing service provides insights into your pet's breed which can be valuable for understanding their health and behaviour. Knowing their background helps you tailor care and nutrition to their unique needs and enhance their quality of life.

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Blood testing

Regular blood tests are part of preventative care. We perform blood tests in your home to identify underlying health issues. Early detection is key to effective treatment and our mobile service means your pet gets timely care without the stress of a clinic visit.

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Peaceful dog euthanasia

Saying goodbye to a beloved pet is one of the hardest decisions a pet owner has to make. We offer at home dog euthanasia services so your pet can pass peacefully surrounded by family in their familiar environment. Our vets are sensitive to the emotional needs of both you and your pet so this difficult moment is handled with care and compassion.

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Peaceful cat euthanasia

We know saying goodbye to a cherished cat is tough. Our gentle and compassionate at home cat euthanasia allows your feline friend to leave this world in comfort and peace surrounded by love in their familiar surroundings. We aim to provide a calm and supportive environment during this difficult time.

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...and many more

We offer a huge range of services that you'll find at clinics. Give us a call today with any questions you may have. Our support team is here to help.

Call 1300 343 580

Local vets, national coverage

We have hundreds of registered vets located all over Australia and in Auckland New Zealand.

Learn more
Map of Australia and New Zealand showing Pawssum's national coverage

Frequently asked questions (FAQs) for sick pets

We believe that pet owners should have the option of good quality veterinary care at home at little or no extra cost when compared to going to the vet clinic. Our vets are all registered, experienced, professional and compassionate who love to help pets. Our customers give us a superb rating.

The cost of a Telepet video or phone call starts from $69.

We take Visa, Mastercard and American Express credit and debit cards, as well as Vet Pay and Zip Pay.

Yes, there are a few things you can do to prepare before the vet calls. You should gather relevant information about your pet's medical history, including any previous diagnoses, medications, vaccinations, and recent test results. Make a list of any specific concerns or symptoms you've noticed in your pet.

We serve dogs and cats.

We meticulously check every vet's name, address, Vet ID, degree, identification documents (drivers licence) and their photograph against the relevant vet board authority.

If your pet requires further diagnostic tests, the vet will discuss the specific tests needed based on the initial examination findings. These tests may include blood work, imaging (such as X-rays or ultrasounds), urine or fecal analysis, or other specialised tests depending on the suspected condition. The vet will explain the purpose of the tests and their potential benefits. They will guide you on the next steps, which may involve scheduling the tests at one of our partner vet clinics or co-ordinating with a diagnostic facility. The goal is to gather additional information to help accurately diagnose your pet's condition and determine the most appropriate treatment plan for their well-being.

Pawssum always provides our customers with an itemised invoice which can be submitted to your insurance provider for claims. Please inquire with your insurance to determine whether at-home vet visits are in your level of cover.

There are several ways to contact us. You can call us on 1300 343 580, contact us via our online form here or chat to us online using the chat box at the bottom-right corner of this website. We will always get back to you within 24 hours.

You can make a booking by calling us on 1300 343 580. Alternatively, you can either go to the bookings page here, pick a desired date and timeslot, and fill out your details, or you can chat to us online using the chat box at the bottom-right corner of this website.

Our hours of operation are 7:00am to 11:00pm, 7 days a week including weekends and public holidays.

We will respond extremely quickly to any inquiry.

During the booking you will be able to provide your preferred day and timeslot. We will then try to find an available vet to suit you. We will always try and get to you when you need us (even if it is the same day). Sometimes for urgent cases it might be difficult to find a vet, so it is better to give us as much notice as possible.
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