Book a video call or chat online or call us on 1300 34 35 80

Receive advice from the comfort of your home quickly and easily with trusted, local vets with a simple video call.

Pawssum provides pet care in the comfort of your home.

Open 365 days, 7:30am-10:30pm Australia wide and NZ

Australia’s #1 Pet Telemedicine Provider

Telepet is Pawssum’s Vet Telemedicine Solution

If your pet becomes unwell while you are ‘self-isolating’ or ‘social distancing’, you may consider calling a vet for advice before you visit a veterinary practice. At Pawssum, we find many health concerns can be dealt with safely and effectively via an online video consultation or live text chat. Our partner vets are available Australia-wide till late.
Stay well and safe everyone!

Pawssum’s Telepet service allows pet owners to video call with an experienced and trusted vet instantly.

Benefits of using Telepet:

  • Reassurance that you’re taking the right steps in an emergency.
  • Convenience after hours to ask any questions you may have without having to physically drive your pet out.
  • Peace of mind for minor conditions or concerns with advice from a qualified vet.
  • Ongoing support or general advice for your pet

To ensure continuity of service, Pawssum can easily follow-up cases with a home visit.

Cost: Consultations are only $69 or free for our Wellness plan members

There may be times you just have a few questions about your pet, or might want some advice to ensure you’re doing the right thing. Many cases can be resolved with a quick video call and our partner vets can address the concerns you may have.

Telepet can help with a new or ongoing condition or even provide advice about behaviour or feeding. Some of these are:

  • Skin conditions including allergies and itchy skin
  • Vomiting or diarrhoea
  • Coughing or sneezing
  • Sore paws or broken nails
  • Minor cuts or infections
  • Gums and teeth
  • Smells
  • Diets or weight issues
  • Behavioural problems

Checking in with a vet is also useful to keep your pet happy and healthy. Discuss everything about your pet’s health with a simple and easy video call with a qualified Pawssum vet.

Currently we have local vets who can hold Telepet video calls in your native language including Chinese, Arabic and Spanish. Ask our friendly staff if you want to connect with a vet who speaks your native tongue.

In some circumstances, your Telepet Vet may even be able to write a prescription for your pet’s medicines, for example where you need a repeat or refill of a medicine your pet is currently on. Through our partnership with leading pet pharmacy, most prescriptions written by our Telepet vet can be filled and delivered directly to your door just a few days after consult.

Customer Reviews
Jeanette Borg
February 27, 2024

Dr. Sara Jacobs

This is the second time that Dr. Sara Jacobs came out to visit my boy Roy.
Her attentiveness, bed side manner, friendliness & the way she spoke about the information that she had already researched prior to our visit

Penny Fruzakis
February 26, 2024

Dr Beshoy was very attentive

Dr Beshoy was very attentive and friendly.My kitten was calm considering she hates visitors I was happy with the home visit

Rhonda Brain
February 21, 2024

Happy dog, Happy Customer

Our dog is elderly with a heart problem. He gets very distressed at the best of times visiting our local vet but didn’t want to subject him to that unnecessarily. Sadly, they do not do home visits so I googled

Madeleine Camilleri
February 21, 2024

Gentle, respectful service

Mary Elliott
February 21, 2024

Goodbye Bailey

Dr Stephen gave our old dog Bailey a lovely quiet and peaceful death at home. There was no distress either for the dog or for us. Thank you.

Melissa Bradbury
February 21, 2024

very happy with the service

Julieanne Morris
February 19, 2024


Richelle Champion
February 19, 2024

Toffee Champion


Pawssum Vets are open for business during the Coronavirus epidemic, Australia-wide 7 days a week until late.