OPEN 7 DAYS A WEEK FROM 6:00AM TO 11:00PM

Dog on a blanket in bed

Free Telepet consult to help you decide if it's time

Speak with a Pawssum vet by phone or video, at no cost, to gently talk through your pet's quality of life, pain and comfort - before you make a decision about at-home euthanasia.

Book my free Telepet consult Learn about at-home euthanasia
Available 7 days Mobile vets across Australia Trusted by 380,000+ families
Owner sitting with senior dog, looking thoughtful but calm

You don't have to decide alone

When you love your pet, the thought of "is it time?" can feel overwhelming. You might be seeing changes in their pain, mobility, appetite or joy, but you're not sure what it really means - or if you're making the decision too soon or too late.

Our free Telepet consult is a gentle, no-obligation conversation with a Pawssum vet. We'll listen, ask about your pet's day-to-day life, and help you understand whether more time, more support, or a peaceful goodbye at home is the kindest choice.

Book a free Telepet consult now

Speak to our vets today

Dr. Callie with a dog

Dr. Callie

Bachelor of Veterinary Science (BSc), Bachelor of Veterinary Medicine and Surgery (BVMS)
Brisbane QLD
Dr. Kate

Dr. Kate

Bachelor of Veterinary Science (BSc)
Brisbane QLD
Dr. Dayna

Dr. Dayna

Bachelor of Veterinary Science (BSc)
Adelaide SA

What you get in your free Telepet consult

A 15–20 minute call with an experienced and compassionate vet, focused on clarity - not pressure.

  • A safe space to share what you're seeing - no judgement, just listening.
  • Simple questions about your pet's pain, mobility, appetite and enjoyment of life.
  • Clear explanation of what your pet may be experiencing medically.
  • Discussion of your options: extra palliative care, pain relief, or at-home euthanasia.
  • Time for your questions about how at-home euthanasia works, step by step.

Our vets are here to support you in making the most loving decision for your pet and your family.

How the free Telepet consult works

1. Share a few details

Complete a short online form about your pet - it only takes a minute and helps us prepare for your call.

Start here

2. Speak with a Pawssum vet

At your booked time, a vet will call you (or join by video if you prefer) to talk through your concerns, your pet's quality of life and your questions.

3. Choose the next step that feels right

If it's not time yet, we'll discuss ways to keep your pet more comfortable at home. If euthanasia is the kindest option, we can help arrange a peaceful at-home visit - with no obligation to book.

Book my free Telepet consult

This free consult is especially helpful if…

  • Your pet has a chronic illness (for example cancer, kidney disease or severe arthritis) and you're not sure how much they're really coping.
  • You're seeing more "bad days" than good, but you're scared of making the decision too early.
  • You've been told euthanasia may be an option, but you still have questions or doubts.
  • You want to understand what a peaceful at-home goodbye would actually look like.
  • Different family members feel differently, and you need a calm, expert perspective.

You love your pet deeply. Our job is to make sure love - not fear or guilt - leads this decision.

If and when it's time, we provide a peaceful goodbye at home

If, after your Telepet consult, you choose at-home euthanasia, Pawssum's mobile vets can come to your home in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Newcastle, the Central Coast and the Gold Coast. Prices start from $399.

A typical visit includes:

  • A calm arrival and time to meet your pet and family.
  • Clear explanation of each step and answers to your questions.
  • A gentle sedative first, so your pet relaxes and falls into a deep sleep.
  • When you're ready, the final medication so your pet passes peacefully, without pain.
  • As much time as you need to hold, talk to and be with your pet.
  • Help with aftercare and cremation arrangements, if you wish.
Learn more about at-home euthanasia with Pawssum
Vet sitting calmly with a pet at home, comforting the owner

Families who started with "I'm not sure if it's time…"

"We weren't sure if our old girl was ready and I was terrified of making the wrong choice. The Pawssum vet listened, talked through her symptoms and helped us feel sure. On the day, they were so gentle and never rushed us. She passed peacefully on her favourite blanket at home."

- Sarah M., Sydney

"Having a vet to talk to first made such a difference. We went through our boy's good days and bad days, and I felt like we were making a decision out of love, not panic. When we chose to say goodbye at home, everything was explained and handled with so much care."

- James T., Melbourne

Common questions about the free Telepet consult

Yes. There is no charge for this conversation and no obligation to book an at‑home euthanasia. It’s simply a chance to speak openly with a vet and get professional guidance.

Most calls last around 15-20 minutes. If you need more time and the vet’s schedule allows, they will never rush you.

Yes. You’re welcome to have your partner, children or other family members listen in or ask questions.

While this is deeply personal, your vet will help assess quality of life, pain levels, behavioural changes and appetite. We provide support and guidance so you can make a compassionate decision with confidence.

Our team will help you arrange an at‑home visit at a time that suits you. We’ll explain the process, pricing and aftercare options before you confirm anything. Our services available 7 days a week, till 11pm, inc. public holidays.

Sydney Mobile Vet - covering the greater Sydney region, this include: Inner West, Western Suburbs, North West, Northern Beaches, Hills District, Upper North Shore,Lower North Shore, Eastern Suburbs, Inner South, South East, South Sydney,The Shire.

Melbourne Mobile Vet - covering the greater Melbourne region, this includes: North Melbourne, Western Suburbs, Eastern Melbourne, Bayside, Inner Melbourne, Inner South

Brisbane Mobile Vet - covering the greater Brisbane region this includes: Northern Suburbs, Bayside, Ipswich, Southern Suburbs, Western Suburbs.

Perth Mobile Vet - covering the greater Perth region,this includes:Northern Suburbs, North East Perth, Outer North Perth, Inner Perth / Central, Eastern Suburbs, Inner West Perth, Inner Perth, Western Suburbs, Southern Suburbs, South East Perth, Perth Hills

Adelaide Mobile Vet - covering the greater Adelaide region, this includes:Northern Suburbs, North East Adelaide, Inner North Adelaide, Inner South Adelaide, Coastal Adelaide, Southern Suburbs, Southern Coastal

Canberra Mobile Vet - covering Canberra and the ACT, this includes: Tuggeranong, Inner South, Gungahlin

Gold Coast Mobile Vet - covering the Gold Coast region, this includes: Northern Gold Coast, Central Gold Coast, Southern Gold Coast

Newcastle Mobile Vet
covering the Newcastle, hunter region.

NSW Central Coast Mobile Vet covering the NSW Central Coast region, Lake Macquarie, Northern Lakes, Gosford Area, Woy Woy Peninsula

Take the first step towards clarity

If you're worrying about whether it's time, you're not alone - and you don't have to figure it out by yourself. A free Telepet consult with a Pawssum vet can give you the information, reassurance and support you need to make the most loving decision for your pet.

Book my free Telepet consult

No cost. No obligation. Just a gentle conversation with a vet.

Request my free Telepet consult

Fill in a few details and one of our vets will be in touch to confirm your booking. No cost, no obligation. Before you book your call, please make sure you completed the Quality of Life assessment form - it will help our vet understand more about your pet.

Please enter your pet's name.
Please select a pet species.
Please enter your pet's age.
Please enter your postcode.
Please enter your name.
Please provide either an email address or phone number.
Please provide either a phone number or email address.
Please describe your concerns.
Please select a preferred consult type.
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