I had to make a decision to have my beloved cat Coco aged 21 years put to sleep due to deterioration of her health which happened unexpectedly; something I had been dreading for quite a while considering her age. Pawssum were amazing in organising a prompt house call appointment with Dr Bahaa and the lady I spoke to was very caring and understanding of my stress at the time. Dr Bahaa was also very professional, understanding, caring and compassionate with my pet during the whole procedure, and with me, explaining everything that I could expect as he put Coco to sleep, in a quiet unrushed and peaceful manner. I am so glad that I chose to say goodbye to my pet this way, as she had quite a timid character, but she went to sleep peacefully on my bed with her blanket and me by her side in her own surroundings. Thank you so much for helping to make this just a little easier to bear.