Is it the right time?

Dr Stephen was amazing when providing our dog Stiggy with a comfortable send off. He was very understanding and sympathetic of our loss of Stiggy and could not recommend him enough! Stiggy was peaceful and made comfortable which made the send off feel right. Thank you so much Dr Stephen

Everything happened in a timely manner. Thank you

Thank you for helping us say goodbye to our cat Sossie. Dr Emma was kind and sensitive–Sossie liked that too–and let me hold him as he passed. It was far less stress for Sossie than if we had had to drive him somewhere. We appreciate how helpful you all were, especially during the public holiday.

Helpful and caring result.

Very thankful for the gentle and understanding care given to us for the peaceful passing of our beloved 17 year old dog Belle.

Very friendly and kind staff, excellent service.
Very considerate and understanding.

The time had come for our 14yo little man, Teddy, to cross the rainbow bridge.
It was a very hard family decision to make. He could hardly walk and had lost control of all bowel and bladder movements.
As Teddy was always anxious and scared of going to the vets, we had the vet, Dr. Beshoy, come to us.
Dr. Beshoy was very sympathetic, compassionate, professional and showed a lot of empathy to us and our situation. He was very respectful with Teddy at all times, which was of great comfort to us and also to Teddy, who was happy in his own home.
The lovely people at Pawssum kept me informed every step of the way either by text, email and even a phone call which I received at 9pm at night to go over Teddy’s plaque for his cremation urn.
Teddy has since been returned to us, hand delivered by, Pets to Rest, the cremation service used in this regard.
I cannot recommend both of these companies enough. Great service, professionalism and very respectful. Thank you.

Dr Edward came to put my boy to sleep.
Very understanding and patient, explained everything with compassion.
This is such a great service and saves a stressful trip to a clinic.

Thank you Pawssum,

From the first contact, the staff were kind and considerate of what was a horrible time for our family and me.

From first contact, the Veterinary consultation and the final appointment, it was seamless and made it far easier for us.

Our Vet, Dr Kel, was the kindest and most supportive person, anyone could have wished for, her love and kindness to our Sammy, and the family members was outstanding. She explained every step so we were aware and went through a lot of trouble to ensure that we knew Sammy was comfortable.

I would highly recommend Pawssum to anyone who has to go through this horrible time.

Warmest regards,

Jacqui Walsh

We were very happy with the compassionate euthanasia for our Shadow. It was very quick and we believe that Shadow didn’t feel a thing. He went so peacefully.

Service was prompt and compassionate and our beloved family dog did not suffer. Thanks for your assistance.

A heart felt thank you to Dr. Tamara. It wasn’t easy to make the decision to have Gizmo put to sleep after
17+ years. She was one of the family. It was a very sad time, but to be able to hold her while she passed away in her own home was very comforting. Dr. Tamara was amazing. Thank you for your kind words. We will never forget you Dr. Tamara….
Cathy and Brian

Dr Bahaa was very compassionate and helpful during this difficult process. My best mate crossed the rainbow bridge with genuine care and professionalism. Eternally grateful.

I would like to thank the ladies I spoke to on the phone, they were so helpful and thoughtful. Tamara ( the vet) knew the decision I had to make was very difficult but I knew I couldn’t let my Roxy suffer any longer. Tamara talked me through the whole process so I fully understood what was going to happen. Saying goodbye to my little Roxy was the hardest thing I ever had to do, Tamara was so kind and supportive and I appreciate her being there when I said goodbye to my Roxy. My thanks again to the staff at pawssum and Tamara.

Dr Edward was incredibly gracious and kind in helping our sweet girl pass in peace. His kind and thoughtful manner were truly a gift on the worst day of our life; explaining the process and compassionately guiding us through her passing provided reassurance and solace. Pawssum were able to arrange an emergency home visit within hours. Dr Edward’s compassion and grace were truly a blessing.

Vet Tamara came and we had a stressless and peaceful passing for our elderly cat. She was caring and empathetic, didn’t rush and left our home respectfully. Would recommend this service for animals, it was wonderful.

Emma came out and was so understanding, I cannot fault the service I highly recommend pawssum thank you for being so caring x

Dr Stephen gave our old dog Bailey a lovely quiet and peaceful death at home. There was no distress either for the dog or for us. Thank you.

We are so grateful to Pawssum for providing this calm, professional at-home euthanasia service. We feel it was the best possible way for our lovely cat to reach the end of her time with us, in her own home, in our arms.

Pawssum provided a kind, caring service from the first phone call. All the staff were helpful and considerate at an emotional and difficult time for us. We felt very supported as we came to this decision; and Dr Elena was so respectful to our cat, and us, we felt safe and calm as the process unfolded. Totally recommend the service.

It was time for my mate Poppy to say goodbye,something she and I did not want to do but had to.
On a friends advice i rang pawssum and right away felt that Poppy would be respected during such a hard time.
Robyn that answered my call was respectful and so good in her care in making the appointments and explaing everything.
Vet Dr Edwaudo was prompt and so good in caring for Poppy during her euthanasia process and in his care for our situation.As my old girl was not very trusting i was reassured when she licked him and he made her relax and allow him to check her.He made me feel better for the decision that the time had come and he understood my tears.
The Animal Welfare League staff that collected Poppy for cremation were respectful of us BOTH also.
In such a difficult time all involved made it more peaceful and I can only highly recommend them all.
Thank you to all for your service that allowed Poppy and I to say goodbye at home with less stress than travelling away from home.

Dr Emma was wonderful. She made a very hard and sad decision so caring and peaceful. She didn’t rush us and worked at the pace that suited us. She was so caring and explained everything she was doing and what to expect. She treated our cats with soo much respect las though she had known them for their whole life, and she had never met them before.

Thank you so much for all you did for Chloe and Joey

Dr Emma couldn’t have been better. We were under no pressure. It all happened when we were ready. Thank you for putting our Doug the Dog at peace

Thank you Kelly for making a very traumatic time having to say goodbye to our beautiful calico Tully after 22 years, more bearable. Being at home made a huge difference.

Kelly is wonderful, professional, caring, gentle and kind. We can’t commend her enough.

Thank you to Tracey and Shayne on the phone for making the arrangements.

Thank you all
Jacqueline ❤️😓

Thank you so much for Guiding through both times that we have had to say Goodbye to our Darling Peekay in October and our Precious Tilly yesterday. We were raw with Grief and questioning what we were doing but Dr Sharmina gently helped us understand why and what and so we were able to gain a much Appreciated sense of Inner Peace that what we were doing was the right thing to do. Thank you so much Dr Sharmina and I am very sorry that I missed the Name of your Colleague who was as equally supportive and thoroughly professional. Now that we know that you do other Ver services we will be using You for all our Dogs- we thought you only did the Peaceful Euthanasia Services,

Sincerely, The Tam Family

I feel lucky to have found Pawssum, Over the long weekend my dog Charlie became quite unwell. He was being seen by my usual vet and wasn’t getting any better and they were unavailable. I googled and found your company, a huge relief. Right from first contact I felt so grateful someone was able to help me and Charlie. Neil, Eilaine and Dr Edward were so kind and supportive. I knew in my heart Charlie wasn’t going to get well and he was a dog that going to the vet was a big and frightening ordeal for him, so going over the rainbow bridge in his own home with the people in his life around him was the kindest last thing I could do for him. As sad as it is I’d like to thank you for helping me and Charlie x

Pawssum were able to facilitate our needs at short notice. Very caring and compassionate over the phone in what was a distressing time.
Dr Stephen was excellent. He explained the whole process and was very assuring and respectful during this difficult time.
Thank-You

Big thank you for making something that was extremely difficult an easy, simple process. From the people I spoke to over the phone and Dr Emma who came to our home, you showed so much compassion and understanding and willing to help navigate this process as easy as possible for us while we were going through such a difficult time. As hard as it was to say goodbye to our Bella, we thank you!

Could not fault the vet he was so pleasant and does a very good job.

Stephen was professional and patient while my family said good bye to Chubz.
It was a difficult time and Stephen made the process easier.
Highly recommended!!
Thank you again

Stephen was extremely professional and patient while we said goodbye to Ziggy.
It was an intense and emotional moment and we were very grateful we could do it at home.

The pawssum service was absolutely fantastic. There was a quick response from the first phone call to the vet arriving at our house. Dr Shagufta was amazing- calm, caring and wonderful, explaining all steps. We didn’t feel rushed and even our children were included in a lovely and understanding way. What a great service all around in such a difficult time. 🐾❤️

Thankyou Dr Emma. You were wonderful with both myself and our beautiful boy. He’s at peace now, no longer in pain. ❤️

Thank you so much for your help with Dabs on the weekend… please extend my sincere thanks to Dr Bennett for his wonderful care. Kay Sheridan

Making the decision to say good bye to my best mate was extremely difficult, the thought of having to take him to the clinically cold environment of a veterinary clinic was not an option I could deal with.
Pawssum provided a very professional service in my house, my boy passed in his home, on his favorite mat with no stress surrounded by those who loved him. I am very grateful

The respectful and caring manner of all staff concerned made a horrible situation less traumatic than it may otherwise have been. Dr Peter in particular was outstanding and we can’t thank him enough.

With best regards and much appreciation
Beryl Brooks

Dr Stuart was great. He made a horrible moment as good as it could be.. he was very calm and softly spoken but still explained everything that was happening and was going to happen. After it was done he quietly slipped away and left us to grieve. Many thanks.

Appreciated the direct answers to our questions and ease booking with Pawssum in a difficult situation compared to other services who were unclear and ambiguous, often giving the impression they were trying to take advantage of our vulnerability. The agent we spoke with was patient and did their best to support us with making the booking. Thank you.

It was a very difficult time for us but Dr Beshoy was so gentle and caring with Mook, our 13 year old staffy. She passed peacefully and we are very thankful.

Excellent service. Dr Nick was kind and compassionate to both us and our dog. Our dog passed very peacefully and the whole process was a positive experience given the circumstances. I would definitely recommend and use this service again should we need it in the future. Thank you.

The service we received for our gorgeous dog Earl was nothing short of excellent.
Dr Stephen was so thoughtful and gentle and put my partner and I at total ease .
The passing was so painless and done with total respect ,we couldn’t have asked for anything better.
Thankyou so so much Pawssum 👍👍

We knew that the time was coming when we would have to face the reality that it was time for our beautiful little 16-year-old dog to leave this world. We hoped that she would go peacefully in her sleep but of course that never happened. Phoebe was so nervous about going to the vet, so we decided that we would use a home euthanasia service. We are so glad that we did. Dr Stephen came to our house at 11.30 at night to help Phoebe pass away peacefully. She was so calm after the first injection that having the final injection was easier to cope with. Phoebe passed away peacefully in my arms. Dr Stephen was such a kind and considerate person. He made us feel comfortable with the whole process and we cannot thank him enough for his support. I would certainly recommend Pawssum. At a time when you are very emotional, the service and support was excellent. Thank you.

Dr Tamara attended the home for a peaceful dog euthanasia for my beautiful, nearly 12 year old Pup, Kade. It was an incredibly difficult time and the way in which Dr Tamara treated the already delicate situation with kindness and compassion was just what was needed.

Excellent service

For what is definitely the hardest most painful thing I have ever experienced in my life Dr Bahaa was extremely compassionate and went out of his way to try and make the experience as comfortable as possible. He treated my baby boy Douglas with the utmost respect and explained everything that would happen so there were no surprises. I was also given as much private time as I wanted and in no way felt rushed. I’d also like to note that for personal reasons I chose to take Dougie into the clinic and Dr Bahaa was only to happy to accommodate me with any thing I wanted that was going to help me with this devastating time. If you are reading this because you are weighing up your options I would not hesitate in recommending their services.

We had to have our beloved husky put to rest due to illness, he was well cared for and went so peacefully. It was done with dignity and respect,
Thank you, our boy got a dignified ending and is resting peacefully in the great beyond.

Dr Nicholas was so gentle, compassionate and considerate when we had to say goodbye to our precious cat. We really appreciate how respectful and kind all the staff were, from taking my call to coming to our home. Thank you so much to Dr Nick and all the staff involved

Dr Stephen was so gentle, compassionate and considerate whilst we said goodbye to our beautiful family dog Hugo. As far as the service we received we couldn’t have asked for more. Thank you again Dr Stephen.

Thank you so much.
Dr Stuart was amazing and treated the whole procedure with compassion and understanding. My big dog was never stressed and went to the next world without any stress

Dr Stuart was very kind and thoughtful

Very pleased with Dr Bennett who helped to euthanize our beautiful pet dog, with empathy and kindness. Definitely recommend this service.

We would like to give a recommendation to Dr Edward and your team for the care of our very loved pet greyhound Storm Smart on the 22/10/23. On the 21st October our dog Storm lost the use of his back legs and was unable to walk or stand. He had quiet a few health problems one being kidney disease and was on a lot of medication. He was then being currently treated by the Austin Vet Specialist at Mile End who were monitoring him closely with scans, blood tests and medication. Storms legs went on him on a Saturday morning around 9.30. We rang our local vet and they said they were full and to try another vet. We rang another vet and they said to bring him in using a towel. He was in so much pain we could not move him or use a towel as he weighed 40 kilos.No one suggested a mobile vet or could help us further. We searched online and found your company and made an appointment for him which was 10 am the next day. Dr Edward arrived promptly at 10am and quickly assessed the situation. Storm’s condition, age and medication and agreed that the best thing we could do was put Storm down. He advised us that Storm would have no real quality of life. We would like to thank him so much for his very caring and professional manner. What a lovely caring vet. We are so glad we found your company and highly recommend you. Very professional and cannot thank you and your team enough.

Your service I could not fault, kept me updated and Dr Steven was excellent, very caring.

Thank you for making the worst moment of my life more bearable and being so sweet to my Angel

We really appreciate the care given to our beautiful cat Snowy by Doctor Stephen. It is a very sad and stressful time and he understood how we were feeling. Thank you very much for your care of Snowy. Julie Proietto

Following up on a recommendation for Pawssum services from a neighbouring dog lover has given our darling dog, my true best four legged friend peace at last. Knowing she could be put to rest at home with her family, removed the distress for me and the vet lived up to my expectations in every way possible. Compassionate, professional and and did the very best euthanasia service for my dog, Hope. I recommend Pawssum and the consultation provided by the vet with my whole heart.

The experience we had with your team was beautiful given the circumstances. Both the lovely vet and the staff on the phone were so compassionate and respectful.
Thank you for supporting us through this very difficult time 🙏🏼🐾

Thank you for making a very hard and emotionally charged experience so easy, so calm and so professional.
It was simple to book online – and this method is definitely preferred when emotions are high (and it’s hard work just to talk on the phone).
The vet was incredibly gentle and took every consideration to look after me and to ensure the experience was as stress free for my cat, as possible.
I’m so grateful for Pawssum and the very professional and understanding team.
I’d recommend your service to everyone – it was lovely to have my very old kitty in such good hands at a very difficult time.
Thank you

The decision that it was time for my elderly dog to go was the saddest thing ever.
Thanks to Dr Tamara and Pawssum for making this a peaceful passing and a little easier xxx
Would highly recommend this service.

It was very difficult for us. The vet that was sent to us was fantastic, he was so caring
And understanding. He made sure that my dog was relaxed before he was euthanised. Thank you for your help.

Dr Bahaa came to our house , having booked him in the month before, I was terrified, I knew it was our only choice, he was perfect in everyway. Gave me and the grandkids time, we never felt pushed, Maggie had some chocolate smarties. She was delivered to us a week later. Beautiful framed paw print, and other things as keepsakes, much appreciated, again thankyou very much

This difficult time was made as easy as possible for us. Emma was absolutely lovely.

Our baby Holly had a peaceful passing in her home . Dr Beshoy was caring and allowed us the time to say goodbye to our girl. They are handling everything for us. It’s a nicer experience than a cold veterinary office.

Pawssum answering the phone at 6.30am Sunday morning was a blessing as it was an emergency. Dr Beshoy was considerate, kind and gentle. I’m so relieved we could say goodbye at home, it’s such a distressing experience, being at home with our own blakets and toys was important. Dr Beshoy wrapped him with his ball, lamb and bear and carried him out like a baby.

Pawssum were very easy to deal with and very compassionate.
Dr Tamara was amazing and very
Kind to my Bella and myself.
Highly recommend Pawssum

Great service and compassion. Communication was very good. Made it easy to say goodbye thank you.

Thank you for a compassionate and thoughtful experience. Dr Cooper showed empathy & kindness to us & our pet & explained everything as he went along. It was peaceful and there was no trauma for anyone involved and he treated our pet with so much kindness & tenderness. Highly recommend this service to anyone who requires it.

Great service, showed compassion and treated our little one with respect through the whole process

We had Dr Stephen visit to help us say goodbye to our WGS. We had a few questions and he was incredibly patient and kind. He was very knowledgeable and sweet with both our sick dog and our (lovely but annoying) husky who wanted his attention.

He also took the body out to the car so we didn’t have to see her once she’d been moved, and was just incredibly considerate.

Thank you to the team,it made a tough time easier.

Thank you for providing such a quick and simple service to assist in a hard time.

Tracey was caring, kind and knowledgeable, as well as very clear about processes and costs during booking over the phone and Dr Kel was overwhelmingly wonderful throughout the euthanasia procedure, she brought a sense of peacefulness with her through the door.

Will thoroughly recommend Pawssum.

Dr Bahaa was very compassionate and caring not only for our old dog but for us as well.

My beautiful dog had leukaemia and started to rapidly decline after hours. Two vets attended the appointment and we’re very accommodating and supportive with the hard decision that had to be made. Dr. Sharmila took the time to ensure I understood the process and was very reassuring and kind. She made a huge difference in what was such a hard time. I am very grateful.

Hello Elaine, Julia & especially Dr Shelley

I just wanted to pass on my profound gratitude for your understanding and caring assistance in an extremely difficult time for me. Offering such kindness and dignity for my Mum’s dearest cat Bella is greatly appreciated.

Your communication and service throughout was exceptional.

Many thanks
Debbie

Dr Pete was very caring and respectful, he explained the entire process as we went along and made sure everything was the way we wanted it. We would highly recommend.

Absolutely love pawssum and their exceptional veterinarians. Julie is absolutely an amazing vet. She shares your love for animals and is very professional. Thank you so much Julie for making a very devastating time a blessed moment. My boy (cat) nearly made it to his 17th birthday which was next month but his cancer was worsening and I couldn’t bare to see him in pain even though he was still full of life. Love you skittles run free in pet heaven ❤️❤️❤️

At such a difficult time, thank you Dr Beshoy for helping our beautiful girl over the rainbow bridge. My girl passed quietly, calmly, peacefully and for that I thank you. Your compassion and care showed to us was lovely. The aftercare service was more than our expectations. The package I recieved my girl back in was absolutely beautiful. Thank you again. This service is gold. Miss you my girl RIP love

Thanks to Dr Beshoy for sending our boy over the rainbow bridge. It was the hardest day we have had in a long time, the process was explained and not rushed. Run free dear Reg, we love and miss you terribly.

Got to be the saddest day we’ve had in a while ,but our lovely
Vets were there and explained the process and eased our pain
We got to say AAA plus
These guys are great

Vet was super friendly and caring, gave us all the time we needed and was really gentle and kind.

Thankyou Dr Laurel and Pawssum for such a smooth and stress free process. Our 15 year old boy was looked after until the very end with Dr Laurel explaining step by step. She was caring, gentle and allowed us the time to say goodbye. What a peaceful end of life for our beloved dog. Thank you.

When the hard decision came to put our beautiful dog down. We chose the home service from pawssum. The vet that came out was lovely and caring and explained the whole process for us and then gave us time to say our goodbyes. I found pawssum easy to deal with and very caring. I highly recomend them.

Thank you for your professionalism and kindness during a difficult moment for our family. Your staff were so attentive, responsive, and empathetic throughout the whole process. We would highly recommend your service. Thank you.

Very professional and empathetic.

Dr. Beshoy was wonderful in helping us assist our Pug Nibbler across the rainbow bridge. Gentle and compassionate, he was very obviously sympathetic to our strong emotions on the day and he treated our boy like he was his own. I cannot thank him enough, he made a day that was always going to be heartbreaking just that little bit more bearable.

Dr Stuart was just so warm and kind to our elderly cats needs. We did end of like care for 4 weeks. He made sure she was comfortable. And returned on our request. So glad we found a vet service that came to our home. Thanks so very much. R.I.P Ziva.

Pawsumms is the most wonderful service.
To have Dr Tamara come to our home took away the clinical aspect and it was a more relaxing experience for Ethan our 15 year old spoodle and our family . Dr Tamara came out and watched Ethan for quite a while ,I had asked for her to come for a Quality of life assessment She had seen him a few times towards the end.
Sadly it was time to let Ethan pass.
I had asked for Dr Tamara there was no other vet I wanted at this incredibly sad time in our lives and am grateful that she was so patient and genuine. I’m so glad I chose a home passing it was also very special.

Dr Beshoy was very patient and understanding with both my Rosie and myself. As hard as the process was to say goodbye, Dr Beshoy was able to give my much loved Rosie a very peaceful departure to doggie heaven.

Dr Stuart was so compassionate and gentle during our quality of life assessment and then enabled us to provide a peaceful loving goodbye to our beloved Labrador, when the time was right. Highly recommend this service as a stress free way for our pets to be offered quality care.

I can not Praise Dr. Stephens Empathy and Love he showed to my Darling Puddah before she crossed over to Rainbow Bridge 🙁 …. he was EXCELLENT & Professional and made such a hard choice as easy as it could be

The service was truly wonderful. My cat was given a peaceful euthanasia in the warmth of our home. On a Sunday, Dr. Tamara, the veterinarian, displayed immense warmth, tenderness, and empathy. Very greateful for such kind service.

Thank you for excellent, kind and professional service throughout Dani’s journey. We can not fault the service we received and will be always greatful for the kindness Dr Kel provided to us all.

I would highly recommend this service. We are extremely grateful to Dr Kate for helping us through this difficult process. She was very compassionate and understanding of our grief and answered our questions and explained everything. She gave us all the time that we needed to prepare ourselves for saying goodbye to our beautiful boy, Murphy. Thank you, Dr Kate.

The compassion and care shown by the vet during this sad time was appreciated, would highly recommend to anyone who is having to say goodbye to their fur family member.

Highly recommend this business and the service they provided. Euthanasia for our elderly cat was very peaceful and although it was very sad, the vet who attended explained every step thoroughly and was extremely caring as she treated our cat, Poppy.

We had to make a quick decision to euthanise our beloved cat, I couldn’t bear to speak to someone , and was able to book online, for a vet to come to our home within the hour, late at night. Our vet was lovely, caring, professional and supportive.
I would recommend this service.

Thank you to Dr Stephen who made the whole process so calm and professional and personal.
I am so glad that I made the decision to have Dr Stephen come to our home where our dog felt most comfortable.
It was a very emotional day however using pawssum made the end of life for our dog a lot less stressful and very calm. I highly recommend this rather than driving to the local vet.
Thank you Dr Stephen and pawssum 🙏🐾🙏

Thank you for a very calm yet sad situation for our dog. It was the best feeling knowing that he had me by his side as he passed.
Highly recommend 🙏

The whole process was very professional and compassionate not only to me but also to my boy rocky and i was so glad i chose for him to go peacefully at home.

Dr Stuart, you are such a kind and empathetic Vet. Thankyou for making Oscars passing easier. Highly recommend Pawssum as a very professional well run, friendly business. Thank you very much.

The booking process was so easy, the girls on the phone and email were caring. Dr Kel was just lovely and she provided her services with gentleness and kindness. If you need to utilise this service don’t even hesitate to use Pawssum. Thank you so much.

I am very grateful to Pawssum and particularly to the wonderful vet for the peaceful passing of Puss.

Dr Stuart was so gentle with our lovely Peppa. Talking to her and preparing her for every step of her peaceful euthanasia at home.
This was also very reassuring for us to know what would happen.
From the first phone call everyone was kind & compassionate to our situation.

Nadine was fabulous. Customer service from pawssum was wonderful and prompt. I wld highly recommend pawssum.

Very respectful and professional. Thank you for everything. Too sad today more now but feel very grateful to dr Lauren .

The Vet provided, Kate, was amazing. Thank you so much. It made both me and my dog feel comfortable.

This is still very raw for me and the tears are still falling, but today my sweet 16 year old Miette ( Mimi) was put to rest after a brave fight with breathing issues.
It was an extremely hard decision to make as each day Mimi put on a brave face for me and soldiered on despite her discomfort. I think deep down I knew that she probably didn’t have long but I couldn’t let go of my companion of 16 years and hoped for a miracle.So many memories and so many times where Mimi has been my rock through life’s challenges.
Dr Sara was very patient with me,compassionate with a tender heart. Never rushed me.
It couldn’t have been easy for Dr Sara to deal with my breakdown but she was very understanding and went above and beyond to be kind and gentle. Not something I have ever experienced in a veterinary clinic where I am rushed or met with abrupt or an indifferent manner.
Yes, it would have saved a couple hundred dollars to have the service done at a veterinary clinic but I don’t regret doing the right thing by Mimi…..and that was to keep her comfortable in her own home environment.
Dr Sara provided a calm peaceful end to Mimi’s suffering and for that I am truly grateful.It is what Mimi deserved.
While I now have to learn to cope with the void in my life , I do feel a great sense of relief in the knowledge that Mimi was very much loved, had an amazing life and is now at peace. Mummy’s good girl has earned her rest . Miss you forever my sweet girl. XXXX

We were very grateful to be able to access this service so that our 17 year old nervous cat could leave us peacefully from her favourite blanket on our bed. Dr Kel was very professional and kind and the whole process was really well organised including a seamless hand over to the company taking little Cleo away for cremation and return to us in an urn. So much more peaceful than a car trip to a busy vet.

Kellie was supremely professional and punctual and that made the process extremely stress free.

She made us feel at ease and our beautiful dog left us peacefully and calmly.

From the booking through to Dr Pete coming to euthanise our bestest boy, the empathy and care was amazing! Well worth the cost to give a precious family member the best send off possible without stressing him out.

Dr Stuart was very mindful of my stress and treated Bella with gentle care. Thank you .

You provided an excellent service. Having to euthanise an old and much loved animal is a tough thing to do. But Dr Kel’s sensitivity and kindness to both my cat and myself and her calm and professional attitude made it so much easier.

Thank you for your lovely but very sad service .

The vet was terrific, very understanding of my needs and my pet, and especially when I had to say goodbye to meggs, he said lovely words to comfort me in time of need. Veterinarian was very sympathetic towards me, and very lovely to talk too.
Would highly recommend this service

Thank you so very much for being understanding
Dr Edward was absolutely amazing
It was done on Lilly / our terms
Dr Edward treated both Miss Lilly and our family with the upmost respect and dignity
I couldn’t have wished for a more peaceful ending for our Miss Lilly
Thank you again I appreciate everything that you have done for us / Miss Lilly
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

I was grateful that Pawssum and Dr Stephen were able to provide such compassionate care to my dear boy Rocky.

All elements of the service were supportive, from booking through discussion of the process. Dr Stephen was very kind to me and exceptionally gentle with my fur baby.

I really appreciated being able to end Rocky’s suffering without adding the anxiety he had with trips to the vet. He went peacefully at home without stress which was so very important to me.

The vet was amazing. My rottiweiler would not settle and the vet peter just persisted and we finally said goodbye. I’m forever grateful for his efforts. I feel my prayers were answered with this vet. Thank God and thankyou

So compassionate and caring
Called on a Sunday evening and had a vet here in just over an hour to peacefully put my dog to sleep.

It’s was such a hard time in our family at this very sad time and Pawssum made this time very easy 1 phone call and everything was organised we had Pete the vet come to our home and he was truly amazing gentle with our fur baby and also our feelings explained everything before he did it and our whole family was around our boy when he passed in the comfort of our own home I couldn’t have asked for a better way to say goodbye
Thankyou for making it just that little bit easier

Dr Stuart was lovely with our dog very gentle.

At 8pm on a Sunday night my cat Junior was very sick and in distress. I was in tears knowing he was dying so I called Pawssum. The ladies that answered the phone were so compassionate and kind and a vet was at our house an hour later. The vet was so wonderful and gave our boy a peaceful ending. I am so grateful to the team at pawssum for helping us so quickly. Thank you so much.

I just want to say thank you to Dr Edward for being so gentle putting my dog Chess to sleep when it was such a traumatic event.
I was concerned ringing such a big online company but it had come with recommendations and I was so grateful I could make a booking so quickly and easily in the evening. Thank you again ❤️

Pawssum Staff on the phone were very compassionate and very helpful showed empathy and very delicate The Vet Dr Bahaa that came to my home was absolutely amazing spent time examining and explained every thing very caring and loving and compassionate towards my Girl Nala and myself it was heartbreaking decision to have her rest now in peace thank you to all involved just waiting now for my Girls Ashes to be brought back home to us

We have lost two precious fur babies this year. Dr Tamara allowed them to pass with dignity and care.

As hard as this is for any animal lover, it’s soothing and reassuring to let your animal pass in your own home.

We had Charlie for an amazing 18 years, he was 20/21 when he passed over. Our life is so different now and we miss him so much.

Thank you Dr Tamara and Pawssum for giving us time to say goodbye, reassure us and treat Charlie with the respect he deserved.

All I can say is Doctor Stephen is one of the most compassionate and understanding person doing this absolute heart wrenching job. Please thank him for me

To have my little lulu after 16 years go so peacefully at home in her bed was what we wanted for her .. so Thank you dr Singh for bieng so caring and understanding at such a difficult time. Have the highest regard for this company and highly recommend them

Dr Beshoy was very compassionate and understanding of our grief. This certainly made the entire process much more bearable for our family.

Thank you

Compassionate Service
We had to say goodbye to our beloved dog diesel this was extremely difficult. However due to the kind and compassionate service of Dr. Beshoy it all went extremely well. Specially for the other pets that we had in the home. They understood that this was the last time does we’re going to see diesel and it was such a beautiful thing that we had to do it at home, and I found it was more calm and relaxing being in he’s own environment.

We had to say goodbye to our beloved cat Zoe, this was extremely difficult. However due to the kind and compassionate service of Dr. Shadi. We were able to say our goodbyes in the knowledge that her suffering is ending, which made the process just that little bit easier.

Dr Stuart visited my home and saved me the dreadful visit to the vet to put my beloved Snoopy to sleep. My family was with me and Snoopy was able to lay on my lap, with my other dog beside. It was respectful, calm, dignified, kind and quick. Dr Stuart was gentle and empathetic. I would not hesitate to use this service again and would completely recommend it to anyone in this terrible situation. Thank you Dr Stuart, I am so grateful to you.

Dr Stephen attended our elderly dog in her final hours and was so empathetic and kind. He spoke softly and gently to our girl and to our family and gave us all the time we needed to say goodbye. She was never frightened or nervous during the whole procedure. It was the most peaceful and lovely way to farewell our faithful friend and for that we will always be grateful. We can not recommend this service highly enough and send thanks to each member of the team whom we dealt with for their compassion and care.

Excellent service and very compassionate. Highly recommend.

So incredibly grateful to Dr Katie for the beautiful care and love she showed to our little Oscar. Dr Katie took time to hear a little about Oscar and the sweet cheeky boy he was and sharing our laughter and celebrating his life as he ate his treats before falling into a deep sleep. We weren’t rushed for the final step giving us plenty of time to gently stroke his head and kiss him goodbye. The whole process was done with enormous love and compassion and left us feeling uplifted in his gentle passing. Thank you Dr Katie from the bottom of our hearts. A truly beautiful person. Best wishes for your op! 😜 love Kerry and Mariah. 💜

Thank you to Dr Katie who came to our home and instantly felt like family. With the utmost compassion and empathy to our distress, she put us at ease and comforted us over our decision, assuring us it was the right decision for our darling Oscar. Through tears there was laughter as we shared our stories of his adventures, his charm and funny character. Dr Katie treated Oscar like her own and shared treats (his favorites) while gently putting him in a deep sleep complete with a little snoring. We weren’t rushed but took all the time while he was still with us to cuddle and kiss him his last goodbye before it was time to put on his angel wings and leave us to his happy place.. a cafe in heaven with lots of treats 🙂 Dr Katie you are one beautiful human and we can’t thank you enough for giving us all the time we needed to say our goodbyes. All our love Kerry and Mariah (McDougall) xx

Dr Beshoy was very professional – and at the same time very kind. He arrived quickly which was a mercy as my cat was in terrible pain. He gave me time to say ‘goodbye’ …. He did not rush me at all. Thank you so much. Madeleine

Dr Katie made a very difficult situation easier for our family. She explained every step of the process very well and was very respectful to Our Spotty.

I was very impressed with the professional service provided by Pawssum for the end of life of my beautiful fur baby Crispin. The team were all very understanding and sympathetic in having to deal with a weeping owner. Wonderful Dr Beshoy was the loveliest vet I have ever met. He was very compassionate in the way that he attended to Crispin. I will most definitely be using Pawssum when I eventually get my new fur baby. Not too sure when that will be but hopefully not too long.
A very big heartfelt thanks to all the team at Pawssum including Dr Beshoy.

Dr Baljinder was very respectful and professional with the Euthanasia of our cat Ranga.
Would definately recommend Pawssum.

I was very glad to be able to access this service promptly at a very sad time. All information was clearly explained and I was grateful that it went smoothly. Appreciated the cane basket provided for removal. Thank you

I was really impressed by the way that the vet explained everything to me. The whole experience was very calm and peaceful. I was really dreading the ordeal but Dr Baahaa was really nice and sympathetic. Thank you for making it so easy for both Budda and myself

Dr Stuart made me feel comfortable and even crack a laugh and joke during one of the most heartbreaking and nose-snotting moments of my life with saying my final goodbye to my little trooper, Coco.

I highly recommend him and will be calling on his assistance with our other animals.

Everyone involved in helping us say goodbye to our best little mate, Albert 🐾were all so very kind and helpful. The lovely Grace on the phone when organising everything. Dr Kel, ensuring Albert was comfortable and the wonderful Kathy who returned Albert with his little paw and nose prints.The whole experience was dealt with respect, compassion and kindness. Thank you ☺️

It’s always devastating to say goodbye to a beloved fur baby, but our Thomas was suffering so the vet gave him a gentle farewell. We’re grateful he was able to go while surrounded by his family and on his favourite chair.

Easy to organise and the vet who attended was caring and patient. I couldn’t have asked for a better service at a difficult time. Thank you.

Our beautiful boy decided he was ready to leave Sunday evening. We wanted to make Billy’s last moments as peaceful and comfortable as possible.

Our regular call out vet was not available, however Pawssum answered and were able to get out to us within the hour.

Dr Nicholas was very reassuring. He explained things as he went and was both very professional and empathetic/gentle. Dr Nicholas was surrounded by 6 crying adults, and deserves to be commended on the way he handled such a difficult situation. Such a difficult task, but he made Billy’s final moments peaceful, in his own home and surrounded by his family.

It really means a lot that Pawssum and Nicholas were able to give our beautiful Billy boy the opportunity for the calm, gentle, loving ending we wished for.

Thank you so much.

Also, for anyone wondering, the service was very reasonably priced. We would have paid anything to make sure Billy got the best care possible, but we were nonetheless impressed by the cost, especially for an after hours Sunday home callout & private cremation.

Thank you again, it means the world to us.

Our vet was so kind and caring. We were not rushed at all. To be able to stay in your home environment is so much better for your pet and your family.

Dr Elena was fantastic and talked us through each step she was doing on our beloved cat Tamara. We were allowed to take our time with her and it was such a calm way of letting Tam go over the rainbow bridge.
Thank you once again for making it as peaceful and painfree for Tamara.

From the bottom of our hearts
A and D

Thankyou for your compassionate service.
The vet that attended my home was amazing.

Can’t speak highly enough of the service provided by Pawssum and the visiting vet Dr Shadi.
He was kind and caring when we had to put our beautiful boy to sleep.
In this extremely difficult time he made the experience easier for us.

Thank you.

We were so grateful to have a lovely vet sunny morning and out in the garden what a queens passing for our little staffy girl,
the friend to all, now chasing seagulls and being welcomed by Wednesday her lab sister.
thank you

Thank you so much to the very caring Dr Kel, she was very understanding and careful with looking after our good bye to our little girl Jinxy. Thanks also to the wonderful Kathy from Paw Bearers 🐾

Thank you Dr Beshoy was kind & compassionate & didn’t rush us. It was devastating & heartbreaking to lose our fur baby but he went peacefully.

Dr Bahaa was prompt, professional, respectful, and personable.
His bedside manner and service provided made the best of a terrible situation.

Thank you so much. We could not have asked for a more empathetic peaceful end for our 19 year old fur babies.

We can not thank Dr Nicholas enough.
He was very professional and empathetic.
In such a sad time we are so thankful that our beloved cat was in the hands of such a caring person that made sure she went peacefully with no pain.
We can not recommended Dr Nicholas enough.

Thank you Dr Celeste -you made it such a peaceful experience. My husband said you were the best vet he’s ever dealt with.

I can’t imagine how this could have been better. Very professional and empathetic team made a difficult time easy and pain free for our beloved pet. Thank you!

I thank Dr Kel from the bottom of my heart for making this very difficult situation so kind, quick, and calm. I cannot praise enough this wonderful service in that it bought a difficult time to such a peaceful and respectful end. Thank you Dr Kel and all who you work with. From my initial phone call to the last moments the service was impeccable. Thank you again.

Thank you Dr. Julie and all the team at pawssum for the wonderful care you showed to us during one of our saddest days of our lives. We are so grateful for the care and concern you showed to our Peaches and to us.

The process was very respectful and I had time to say goodbye and grieve. Thank you so very much

After a bumpy start I cannot speak highly enough of the vet that came to our house to euthanise our cat, he was so gentle and patient with him and gave him a gentle send off. We are very grateful we were able to have this service in our home

Dr Avi and Pawssum staff were amazing we had to put our beautiful boy to sleep with much regret and sadness and they helped us through the process! Unfortunately there was no magic bullet for heartbreak
Victoria and Mojo😢

Our darling dog Sasha was in much pain that afternoon, before a public holiday. When no other Vet was available, not even our house Vet, the Pawssum Vet, Dr Stuart, came around that night to assess the situation. Dr Stuart was so pleasant, calm and patient. The decision had to be made to put Sasha to sleep which was very hard for me. I will recommend Pawssum to every pet owner, and if I have a dog again will use their services for dog consults.
Thank you Dr Stuart and Pawssum Team.

Thank you. This was such a gentle and dignified way to say goodbye to our very old and sick doggie family member. It was such a relief to be able to hold him in our arms in his own home. The whole process was warm and caring. I cannot recommend this service more if you are in need of it for a much loved pet.

Thank you for being a kind and gentle veterinarian. You made our experience much more easier.

Dr Bahaa was so kind and compassionate, he helped our beloved Abbie pass over peacefully surrounded by her family in her favourite spot as the sun set.

Thank you so much for your kindness and support and care with hoii and my family
Just made it very special coming to visit Hoii at my home and putting hoii to sleep without stressing her
I will recommend you to every one I know when there fur babies need help
Thank you so much
Regards
Maree white

Unfortunately, we had to say goodbye to our beautiful boy last night, Dr Stuart was so incredibly kind and caring. He was so very kind to our boy, and to us all. He made a day that was incredibly hard for us, just that little bit easier.
Thank you Dr Stuart for being so kind, it meant a lot.

Thank you for your services the great way to say goodbye to my dog 🐕❤️

The last moments with our special boy were so difficult but our attending vet was so gentle and understanding. Our Buddy was treated with care and respect and passed at home in our arms. A truly special service.

After our beautiful and much loved old Great Dane began to rapidly and quite unexpectedly decline on a Sunday we were faced with the decision of choosing a peaceful end of life for her. Right from the very first call to Pawwsum when Mae answered she was so caring and extremely professional. Dr Beshoy who made the house call was so respectful, compassionate, gentle and couldn’t have asked for a more dignified experience. We are so grateful.

The vet had the most calming voice and was the most respectful man.thank you very much.you made the experience so much easier.

Dr Stephen was incredibly compassionate and professional in helping us say goodbye to our dog, Ben. He made sure we knew what was happening at every stage of the process and let us take the time we needed to let Ben go. Dr Stephen and Pawssum made an impossible decision feel very possible, and I will always be grateful for their support, diligence and compassion.

I was quite satisfied with the service provided, the attending vet was very caring and understanding

The kindest, most compassionate vet I have ever encountered. his handling of the sad goodbye to Banksy, our beloved golden Retriever, was exemplary.

6 STARS to you Stuart.

Thank you.

The Smiths

Thankyou for looking after Eddie it was a hard choice but I know he went peacefully in your caring hands. Having come to the home made the decision so much easier.

We had Dr Shadi visit our home to assess our fur baby Oz who had recently suffered a stroke and had deteriorated. He was very professional and caring. Having our fur baby put to rest in our home rather than a vet clinic was not only less stressful for Oz but also ourselves. We were given time to say our goodbyes and cuddles then Dr Shadi gently helped our Oz begin his journey over the rainbow bridge. Highly recommend Pawssum vets

Dr Nick Tan came to our house yesterday to perform home Euthanasia our beloved pet dog Charlie
He was fantastic and very respectful in the time that he spent with us.

thank you

Loosing a pet is painful but we were very grateful for Dr Beshoys kind, experienced and dedicated approach which helped our dog to be as calm as possible throughout.

Dr Stephen arrived within 2 hours of my initial contact with Pawssum.

He was professional, and took the time to explain the procedure and the effects on our injured cat Shelby.

The procedure went smoothly and was done with care and skill.
Thanks to Dr Stephen and I highly recommend the Pawssum Team for any veterinary services, in particular in-home euthanasia when the time is right.

Very caring and compassionate

My father was entering palliative care and could not take his old dog. We were so relieved to give Nipper a peaceful goodbye. Dad was able to farewell Nipper and four days later passed away himself. I really believe Nipper’s peaceful end helped Dad with his own passing. Nipper and Dad’s ashes are now together.

Thank you for helping our beloved Maggie across the rainbow. We appreciate the kindness and compassion you showed us throughout the whole process, from the first phone call to the visiting vet to the aftercare and cremation arrangements, it made this very difficult time a little easier knowing you were all feeling our grief. Thank you again.

This is a time that no one wants to go thru- the day our gorgeous fur children cross to the other side. To make that phone call is the hardest. The understanding and compassion on this journey is comforting ,professional and respectful. The reassurance that my decision is about compassion not guilt – made me feel that I had made the right call😢

Dr Sugamar was respectful, efficient and supportive.
Thank you for helping us through our gut wrenching decision.

The services we received when we had to make the heartbreaking decision to say goodbye to our beloved dog were absolutely incredible. Thanks to this service the stress of going to the vet surgery was removed for our beautiful girl, and we were able to say goodbye in our own home privately and in comfort. The vet was compassionate and caring, and the people who collected her for cremation were gentle and showed the utmost respect.

Hardest day of our lives saying goodbye to our beautiful cat misty. Dr Bahaa came to our house and was amazing. Explained the whole process and was so compassionate to us and our babygirl. She fell asleep within seconds and all her pain was gone. We said our final goodbye and cried our eyes out, but our babygirl was out of pain and at peace. Thank you for your kindness, sympathy and understanding at this very stressful time. Goodbye babygirl until we meet again💖💖

We found everything caring and respectful thankyou

Thank you for providing an efficient, professional, and thoughtful service at a very distressing time for us.
Our 18 year old Sammy became ill very quickly on a Friday evening.
Within an hour of our first contact, vet Elena was at our home and helped our Sam peacefully on his way.
At every step of the way communication was very clear and delivered with compassion.
Thank you.
Carmel, Bruce & Sam

Vet was so considerate, gentle and caring when he put our old sick dog down. It was a beautiful send off. We would have given or a 5 star review. But we had booked our vet for a certain time 2 days beforehand. As we planned to make our dog’s last day go smoothly, but through no fault of his own, our vet had to deal with an emergency. We hope the animal was saved. But we had no choice but to wait between 1-1.5 hours for him to arrive. Apart from that we would definite consider using PAWSSUM again. Thanks for making my dog pass with dignity & peace.

Dr Tamara helped us to say goodbye to our beautiful 15 year old spoodle Eddie. She was extremely calm and caring and explained the whole procedure beforehand and during and made a fuss of our little man. Eddie remained calm and at peace being in his own environment and surrounded by his loved ones. Thank you Dr Tamara.

Hi,
Dr Henry came to see Bella on Monday evening, January 30th.

He was extremely professional, and took the time to properly explain the procedure and the effects and likely outcomes.

The procedure went very smoothly, and while it was extremely sad to have to put our dog down, it was done with care and skill.

Bella passed on quickly, surrounded by those who loved her.

Thank you Patrick Morgan

Pawssum made a tragic decision day so much less stressful for me by allowing me to request a vet for later the same day at short notice so I could focus on spending the remaining hours with my beloved baby instead of trying to call around various vet practices. Dr Tamara was incredibly compassionate, gentle and respectful. I will always remember the space she held for me and Vince as he passed away to fly high.

From the moment I called, your service and follow up was quick and efficient and went above and beyond
I am really grateful for the kindness which we received from everyone we came in contact with
Dr Beshoy was amazing
I thank you on behalf of Merlin and all of us for helping us through a very hard time

Dr Sugumar was very caring and helped comfort us on a very difficult day. Our little man was so comfortable as he passed, nothing like the anxiety he used to feel going to the vet. Thank you so much.

We cannot thank Dr Bahaa enough for his compassionate and professional service. He told us what was going to happen and gave us time to say goodbye. 5 stars is not a higher enough rating for the job he did and manner in which he did it. The Nordin family.

Reliable and super friendly service
Made the last moments of my baby boy peaceful and comforting
With reliable pricing
Would highly recommend

We had Dr Bahaa come to our home to give our final farewell to our beautiful Boxer Ali. He was so lovely and sensitive but also professional and made sure that we all understood what was being done and walked us through it from start to finish. He gave Ali the most respect and love while he was there and we could not be more grateful with his service.

I have used this service twice and have found it to be so thoughtful and helpful.Excellent vets and so very kind.Booking was very easy and I would highly recommend Pawssum.Very easy to have the vet come at a convenient time and so much less stressful. Awesome service. Thank you so much.

Dr Bahaa was very kind and gentle with my beautiful girl, Chloe as she was put to sleep peacefully. It was a difficult decision make, but I know it was the right one for Chloe.

Dr Bahaa was very kind & gentle with Kobe and the fact that he was able to end his journey at home where he was happy & comfortable was the best possible outcome for us all.

I wish we had known about home euthanasia for our previous pets. It was such a peaceful process for our beloved Indi and that made saying good-bye to her much easier. Thank you Kel

Thank you dr Shadi for your professional service. Our 20 year old beloved cat became seriously ill and we had to face the inevitable. dr Shadi ‘s reassuring explanation and compassion made that hard day more bearable. What an excellent service and so much better for our beloved old boy to go peacefully a home surrounded by family members including a four legged one. We used Pawssum services the first time but won’t hesitate to call again if needed.

Dr Kel was absolutely amazing! She talked with me while she was preparing my dog to be put to sleep so that i could be strong for him. Once the procedure was over she comforted me and made sure i had support available. She was sympathetic and also reassuring that we were making the right choice.

Celeste was kind informative gentle and supportive.
I really appreciated her assistance.

Thanks

Sue

Thank you for the care you gave our dog Bailey. Honest and compassionate we thank you. Lisa and Tony

I’ve written a google review for Steve and your company both on Google reviews. Thank you so much for everything.

We were able to book a vet so quickly. Dr Stephen was kind, supportive and thorough – he made the sad process so much more manageable.

While this feedback is difficult to write, it is also something that we would like to share…

I cannot recommend Pawssum enough. I had no idea this type of service existed until we had the need for a home visit to put our wonderful little dog Oska to sleep.

From the very beginning every detail was explained about at home euthanasia. It was then followed up with an email explaining the full process.
The vet that came to us was Dr Stephen. He allowed us to do things at our own pace and was extremely caring.

As much as it was hearth wrenchingly difficult, this was the most caring, perfect way to say goodbye to our wonderful little mate.
Oska’s final departure was dignified, and the extra touches were much appreciated.

Thank you again…
The Warren Family

Very professional service. Thank you for taking extra care.

We are extremely grateful for the gentleness, sensitivity and expertise from Kel in ending the suffering of our dog peacefully in our home with his favourite humans around him. The respectful follow-up removing him for cremation was also much appreciated.

Pawssum Vet coming to our house on public holiday for our Benji was very good as we could not have taken him anywhere without a great deal of distress to Benji and our family Vet was lovely it was a very sad day but would recommend the Pawssum sevice

We would like to thank Kel so much for her incredibly caring and compassionate nature. It is never pleasant to say goodbye to our furbabies and she made the experience for us and Toby very gentle and peaceful. We can’t thank you enough.

Dr Nicholas handled the situation very professionally and compassionately. Much appreciated. Thank you.

Thank you for making the end of life experience for my beloved dog peaceful and comfortable in her home.

I made the heartbreaking decision to send my beautiful little girl over the rainbow bridge. She lived a long life (20 Years), but she was failing in her health due to her age, her mobility and wellbeing, her quality of life was declining rapidly. I knew it was time, as much as i didn’t want to let her go, I knew i had to make the booking. Knowing that she would be at home, rather than a sterile vet clinic, made the decision that much easier and less stressful for both of us as I was an absolute mess. Julie was very caring and understanding of situation and treated her with respect and care. I booked the appointment at 9:30am for 11am thinking that it may take some time to respond, they contacted me almost immediately to confirm a time which was for 11am and clarify the costs etc. I recommend this service to anyone who, like me is an ugly crier and would have even struggled to drive home, but more importantly who wants to see their loved fur babies to be comfortable at home when they pass.

Very helpful and sympathetic the vet Dr Bahaa was so understanding he explained everything in detail and quietly went about his business after we had all loved our dog. I held him as he left us and the vet stayed until he was sure we were all OK

Amazing service and sensitivity from all involved.

Huge thank you to Mae for your excellent communication during what was a difficult decision and time for our family with our dog Alex. Touching base with us afterwards was very thoughtful.

Outstanding empathy and expertise from Dr Stephen, who held our appointment very late in the evening. You enabled our beloved family pet to pass with dignity and kindness.

Thank you for not making ny beautiful Saffi dog wait to rest in peace.
Thank you for your kindness, gentleness and understanding to both my self and my lovely friend.

The response was swift from the time I called. The Telehelp to the vet visit was respectful and helpful. Our old girl was given a dignified exit surrounded by her family. It’s a hard decision to make but it was made easier by this team.

Extremely caring and informative service.

Outstanding service provided. They came to our house and offered the most wonderful service to our family. Unfortunately our dog Coco was not well. The team were very caring, sensitive and listened to our family needs. Nothing was a problem in taking the upmost care of our girl. It was a public holiday and yet these people went out of their way for our Cocos final moments. We cannot thank them enough for being there at this heart wrenching time, we fully recommend Pawssum for anyone needing outstanding treatment for their beloved animals.

The kindness shown to us and our beagle, Alfie, at such a sad time will always be remembered. Dr Bahaa was so lovely and thoughtful. I am very relieved I chose Pawssums over visiting a vet surgery. Being at home was 100% better for my family as well as for Alfie.

This is the 3rd time we have used pawssum for at home Euthanasia. The vets are all lovely to deal with and make it so easy to deal with the fact that our pet needs to be put down. It is an amazing service and is more comfortable for our animal. Our dog Gizmo had been unwell for about a week and wasn’t getting any better and was getting quite snappy and angry as he was in pain. Pawssum were amazing with him.

In many ways it was more than we could have hoped for. Bob passed away very peacefully. Dr. Bahaa was a calming presence – explained what would happen clearly – then gently sent him on his way.

If only we could have such humane treatment of humans!

Thank you Dr. Bahaa and pawssum.

Best wishes,

Mark

We were so comforted by the beautiful Dr Bahaa ‘s professional service. He was compassionate and allowed us time to say goodbye to our beloved Lucky.
Gold star ⭐️

As hard as it was it was nice to be able to say goodbye to Midnite in her own home. To have all of us around her.

I have the utmost respect for the service that was provided for me and my very precious little Chihuahua. I was absolutely dreading this visit but Dr Bahaa was extremely compassionate and made it as comfortable as possible. He was informative, professional and extremely kind. It isnt a cheap service but well worth the peace of mind i got from knowing my little girl was in her own environment and relaxed as possible. Thank you!

friendly and mindful of the situation.
Thankyou for making the experience the best it could be under the circumstances

Thank you Pawssum for making the heart breaking process that little bit easier to manage.
When we first saw Ricky in pain at 630am on Tuesday 6th December we made the unenviable decision to put him in a better place.
We contacted Pawssum whose processes were amazing and a vet was arranged to attend our home at 1030am the same day.
To be able to sit with Ricky during this extremely emotional process will be an everlasting memory knowing the process was painless and he has gone to a better place.

Thank you Pawsumm for all you did.

Regards
The Holland Family

Dr Sharmila was so lovely, sympathetic and professional and made this process much easier to deal with.

Dr. Bahaa was kind caring and compassionate.

We contacted Pawssum because of recommendations, their extended hours and obvious professional approach.

We were uncertain if Derango could heal and so relied on Dr Bahaa’s experience, diagnosis and support.

Derango passed peacefully with doctors’s assistance.

Derango was comfortable at home with us. So pleased he was in his bed and familiar surroundings. He passed quietly and relaxed.

We really appreciated Dr Bahaa’s obvious compassion and understanding when looking after Derango during his passing.
Please pass on our gratitude to him
We are so very happy we contacted Pawssum.

Pawssum organised for Derango’s cremation and assisted us with decisions. Phone conversations were handled delicately from my original call and included respectful sms and emails. Staff were so supportive and understanding.

We highly recommend Pawssum for all in-home pet attention. Thank you, Ann Dow

Dr Nick’s assurance helped me accept that my choice was the right one, despite the heartache associated with stopping Jasper’s pain.

Dr Stephen was incredibly patient and caring during our beautiful Skeetahs euthanasia.

A nice service during one of the worst days of my life.

100% recommend Pawssum. Amazing customer service even in the most difficult of times. Bennett was our vet and was incredibly understanding and easy to deal with.
Was the hardest discussion I have ever had to make but Pawssum made it that little bit easier.

R.I.P Kobe

I am very happy with the professional and caring attitude shown by the administration and vetinarian staff at pawssum. I highly recommend their services.

Dr Stephen was very kind and caring – Zimba passed away very peacefully 😥😥😥

Fantastic service. Dr. Bahaa had a Lovely caring approach. I am very glad we used your services. Rio died peacefully at home in the backyard with us by his side.

Dr Stephen came and helped bring our dog peace. It was very sad for my partner and I but Stephen’s quiet, solemn and respectful manner made the day as bearable as possible.

He explained all of the elements very clearly and gave us time to process and say goodbye. Thank you doctor.

Making the decision to euthanise your dog is an incredibly hard and sad decision. From the moment I called pawssum to the end, I was greeted with nothing less than kindness and compassion. The vet who came out was so caring and respectful and made an incredibly hard situation more bearable. I feel my dog got the best treatment and is in a better place now. Thank you again

I was very impressed with the vet from Pawssum, he explained what he would be doing from the start to the end with my sons dog. Thank you.

Thank you for the great care your vet took in putting my cat Snook to a peaceful sleep
Please thank your vet for this.

I would recommend pawssum to give your pet a peaceful painless farewell.

Thank You
John Preston

Very professional and compassionate service, thank you.

What can I say… there was nothing pleasant about what needed to be done.

My puppy was suffering and I had to make the hardest decision I could ever imagine!

However, pawssum were very helpful and kind throughout the process and really did provide an entire solution so there was nothing more to organise afterwards.

We were sooo impressed with the humane way they dealt with not only our beloved Hunnee but also us! We could not have asked for more- they understood the pain we were going through as we fought letting her go! Highly recommended…

We said goodbye to Gypsy outside in the sun.
So much better for her at home.
Dr Lucy was lovely and caring.

Thank you for your service very caring and understanding allow us too spend as much time with our beautiful boy Jessie before he crossed 🌈

Caring and understanding home visit from the Vet…..thanking you..Gary & Kathy

As hard as it was I want to give A Big thank you to dr Natalia for all that you done.. to see the emotion and dedication u had marley took a liking to u and it must of been hard for u to put our fur baby to sleep. But you came In to our home so calm and full of emotions yourself and explained everything perfectly considering We were a mess. You really put us at ease you are amazing. Thank you for giving our Marley girl the dignified send off she deserved.

A Big thank you for all that you do.. it must be the hardest job putting our fur babies to sleep. But you came In to our home so calm and softly spoken and explained everything perfectly considering we were all a mess. You really put us all at ease and my hubby and kids all agreed.. you were awesome. Thank you for giving our Billy the dignified send off he deserved.

Saying goodbye to our beautiful Chutney was the hardest decision but Dr. Natalia made this process a little easier with her kindness & support. Being at home when we said our final goodbye meant Chutney was surrounded by her most loved, she was calm & comfortable. Thank you.

Euthanasia my dog.

The vet was very caring, helpful and prompt and professional. Such a lovely man.

And Customer service helpful and thoughtful.

The service we got was exceptional, Dr Sharmila was very gentle and careful putting our beautiful dog Down peacefully on his favourite spot on the couch.
She was empathetic and gave us all the information we needed to be informed of his passing.

I would recommend Dr Shadi to everyone who needs assessment and assistance for their pets.
Very professional, caring and compassionate service that help us to make the right decision for our beloved dog.

Pawssum were great. The lovely Vet Dr Pete, who came to our home to euthanise our darling dog Max, was professional and experienced, but also so very kind, gentle and understanding. He didn’t hurry and let us take our time to be with Max before and as he passed and showed great compassion and respect for Max and for us and our obvious sadness. We have other senior animals and will definitely use this service again, as long as we can book Dr Pete. Thanks to all concerned for your caring and kindness.

I would recommend to anyone to use this service.

For what was a very difficult and distressing decision to put our beautiful LLOYD to sleep was made so comforting by having the option for it to be done at home outside in the sunshine surrounded by his family. The vet was so caring and gave us all the time we needed to say our goodbyes. Such a beautiful peaceful experience for all involved. Thank you pawssum🙏🏻

The Pawssum team made one of our hardest day go as best as it could possibly have gone. Grateful for their professionalism, kindness and empathy.

What an AMAZING service that you provide. Such professional and compassionate staff that are there to help every step of the way.

Thankyou for making our Fur Baby’s journey over the Rainbow Bridge a positive and lovely experience for us all

Thank you Pawssun and Dr Lucy for a peaceful goodbye to our beloved dog Juno. One of the most painful days of our lives was made a bit easier with your service and compassion.

Very helpful at a very trying time! Quick friendly caring service! Helpful with payment selection. The vet who came to the house was lovely caring and kind towards myself and my pooch Boo! Which made saying goodbye to Boo a little bit easier. He made sure my girl was calm comfortable in her home environment and helped her to go to rainbow heaven peacefully 🌈 Thank you!!!

A very compassionate & caring service at a difficult time for the family.
Dennis our wolfhound was always stressed when visiting our normal vet surgery so when the difficult decision to euthanise due to bone cancer we wanted him to be as comfortable & relaxed as possible.
He passed stress free in his favourite place by the fire.
I have no reservations recommending this service.

From the very beginning I found pawssum clearly explained everything to me. My vet arrived on time and was very empathetic. He called my cat by his name and wrapped him in a lovely blanket and placed him in a bed. He just looked asleep. He placed a rose on his bed before he shut the door and drove off. I’ll be spreading the word about this great company.

Our 20yo cat got terribly unwell and needed to be euthanised on Father’s Day, also a Sunday. The Pawssum team immediately responded and supported us and took care of every aspect including cremation and return. It was especially nice to also receive the framed paw print, fur clipping and candle as part of the cremation cost. We were devastated by the loss of our family member however the whole experience could have been much worse without such holistic support, right down to the lovely lady who brought our Louise home.

We had to say goodbye to our long time dog.the vet was so lovely and compassionate. Our boy passed away peacefully in the comfort of his own home. They really understood how heart breaking it was, and gave us time to say goodbye.

Great service.no suffering for my car…She went peacefully..
I❤️ you Lolita.

She went peacefully.
I❤️ you Lolits

Very caring and professional

Couldn’t be better.
Thank you.

My boy had cancer n he was fine but started to suffer so quickly within 40 mins we had vet care n he was sedated n died peacefully without suffering at all n the vet was a great guy who understood
Thank you not easy time by all means but great you could help my beautiful frank so quickly rip big sheppy

The kind and caring vet made the whole experience of having a beloved pet euthanised so much better and personal. Highly recommend! My cat crossed over calm and in his favourite place cuddled by his mum

Thank you to all the team at Pawssum Lucky was our 13 year old family dog who brought so much pleasure to our lives.
It was a very sad to day in having to make the decision for our best friend to pass peacefully and from the moment we had to do this the team at Pawssum were there every step of the way in the most professional and caring manner you could hope for.

Thank you so much Lucky and our family are so grateful you were there for us.

Thank you for providing a perfect peaceful service for our beloved Lilly of 15 years. Her discomfit is over and we are left with lots of lovely memories of her. Impressed by the professionalism and kindness of Dr Steven.

I came home on Wednesday night and noticed that my 12 year old German shepherd could not move his back legs, I thought that he may of over exerted himself during the day and a good nights rest would help him…

Unfortunately his condition did not improve and the next morning I to make some quick decision on how to handle the situation. I found it extremely difficult to try and move my very tender and somewhat aggressive 62kg dog to get him to a vet, he was very obviously in a lot of pain which broke my heart and seeing him like this was extremely distressing.

After many, many calls to multiple vet clinics in the area, I could not get anyone to come over and assist. One of the vets recommended Pawssum and thankfully I was able to arrange for someone to attend that afternoon.

Dr. Beshoy was fantastic, informative, direct and compassionate. My sweet Budweiser was to be put to rest due to his condition, in my arms amongst the trees he called home. I have never felt grief or pain like i did with losing my best friend of 12 years, but having the professional support and assistance of Dr. Beshoy & Pawssum were absolutely fantastic, the after care was amazing, and I feel as though my best friends passing was dignified with how everything has been handled. I would recommend them to everyone. Thank you again

Service was really personal. Nothing too much trouble. Foxy was 15 years old and had some medical issues. The attending Vet confirmed what we had been thinking and made the whole process as painless as possible for us and our other two dogs.

Thankyou.

Everyone has been absolutely wonderful with the care and empathy that you have shown.
Thank you for making a very difficult time bearable.

We would like to say thank you to Stuart for coming out to see our Golden Retriever last Sunday. Our retriever was very old with alot of health conditions and was distressed in his final couple of days. Stuart took great care of him and made his passing easier on our family. We were able to have all family members around our much loved dog who was euthanized with dignity in his own home. Thank you for your kindness and compassion during a hard time for our family.

Dr Stuart arrived on time, and had a very gentle approach when dealing with us and my little Chrissy. Such a sad and difficult time, thank you for helping us.

From the initial phone call to arrange a home visit to the gentle, professional and compassionate end of life cares that Dr Elena gave to our 16 year old fur baby Baxter, Pawssum was amazing.
Dr Elena gave great support and most importantly confidence that this was the kindest decision to ensure he wasn’t suffering anymore.We are very thankful Dr Elena was with us during this very difficult time.
He passed away peacefully surrounded by love.He will be very missed.
RIP Baxter

Very happy with the service, the lady in the office did an excellent job getting the vet appointment within an hour of my call. The vet was very kind & gentle with my cat Panda & treated him with great respect & comfort in his final moments.

In all my years of owning animals I have never met a vet that was as caring and gentle in helping our much loved dog in our time of distress. Thank you so much Stuart you made a difficult time for us to go a well as possible.

Excellent service Karen was so caring when my darling Rosie passed away unfortunately she passed before the Vet could see her, so Rosie was only collected for the Crematorium. I am now waiting for her ashes to come back home.
The service received from everyone was caring and excellent cannot speak highly enough, called to let me know what time to expect the ambulance and arrived on time.

I found the vet to be very professional and caring. I do advise, however, that customers should be allowed to pay in cash as pensioners like myself are reluctant to give their credit card details over the phone and are not used to modern ways of payment. Was happy with the medical service and attention paid to my cat and would recommend you again. thanks.

Had Dr Bahaa come out to look at my gorgeous girl due to some fast growing lumps. Due to her age and the high risk of cancer it was decided to prevent her suffering any more pain and she was euthanised at home. Dr Bahaa was fantastic and explained everything before we proceeded.

My beautiful cat Buddy had to be put to sleep suddenly. The whole process with Pawssum was simple and very efficient.
The service from contact staff was supportive and informative and they gave me all the information they could about the entire process. Dr Peter was lovely, his final words to my handsome Buddy were beautiful and considered, and Peter was very conscious and patient with us as we grieved the loss of our Buddy.
Thank you Pawssum and Peter for making a difficult time a little easier for us.

We are very grateful to Dr Natalia for her gentleness and care which ensured the very peaceful passing of our dear old dog at our home.

Your services were amazing during the saddest of times. Your customer service representatives were prompt and empathetic and the vet Dr Stuart was amazingly compassionate. Thank you

Cannot recommend this service highly enough. Discovering our Bruno was terminally ill having the ability to to be able to say goodbye at home,surrounded by his favourite humans, made it more bearable for us all. Dr Stuart was incredibly kind and thoughtful for which we will be forever grateful 🙏

I would like to thank all of those involved in repsonding to my distress and need to have my little dog euthanised due to inability to move without pain and distress. My usual vet couldn’t accommodate an urgent visit, but within 1.5 hours I had been called with an appointment and the vet was at my home. Dr Kel was amazing, she kept us calm so little Pippa wouldnt get distressed, she was gentle, reassuring, compassionate and let our little girl slip away to peacefully in a staged process. She had such a caring and compassionate demeanour and we can’t thank you enough for providing such a beautiful and dignified end for our little girl. Thanks so much, can’t recommend you enough!!!

Thank you Dr Stuart ❤️
Having to say goodbye to a much loved member of the family is never easy, but your care and empathy definitely helped ease the heartbreak 💔
I would certainly recommend him.
Thanks again

My fury boy became unexpectedly critically ill and dragging him to a vet wasn’t an option. Pawssum scheduled us in for a home consultation and the most devastating news was delivered. The empathy and patience and understanding that we received during this difficult time was very much appreciated, The team handling the next stage displayed sensitivity in their communication and I will be eternally grateful as it gave me a little peace knowing my boy was being cared for after he departed. Thank you.

Dr Stuart was absolutely brilliant at a very difficult time for us and obviously a very delicate situation for him. He was caring,empathetic and communicated every step of the way.

hi thankls to dr stuart for his quick and kind visit , it made it easier on the family
brett hall

Kel came to our house for a check up on our lab cross after he became ill.
Things took a turn for the worst and a few weeks later we needed to put him to sleep.
Kel was so kind and gentle with Bundy and she honestly kept us together the whole time for his sake. It was a beautiful thing to be able to say goodbye to our best friend in our own backyard and having a vet with such a wonderful and calming demeanour made it all the better. Thank you Kel!

My mum’s old and very large dog deteriorated in health quite rapidly. On Saturday morning he could barely move. His usual vet was too busy to come (and mum has been a customer for years!) but Pawssum pets responded right away and within less than two hours arrived. He diagnosed Tank (with his best judgement without performing EKGs and blood tests)and gave us options, and in no way forced a decision. We decided it was in Tanks best interest to PTS. The process was extremely humane and the vet was so kind and gentle with Tank. He passed peacefully surrounded by love. Being a 90kg dog, the vet could not take him and had to organise someone to do that. They said they had a bit of a hard time finding someone available on a Saturday for such a big dog, but managed to find someone that day just a couple of hours later. The fact they even tried so hard to arrange this ASAP was testament to their service, after all, they were already paid! The gentleman who came to pick up Tank was so kind and caring and treated Tank with great respect. Hauling such a huge creature up a ramp with no assistance isn’t an easy task, yet he was more concerned about injuring a dead dog than himself!
I would not hesitate to use this vet again, and highly recommend to anyone!

On Saturday we granted our dog Pearl her wings. Dr Liyan was so lovely and showed Pearl, my family and George our other dog such compassion and care. She was so respectful and stepped us through the entire process with kindness. Pearl is at peace now and we are left behind to grieve her. Dr Liyan was so loving and kind and made this horrible decision easier knowing she cared and was no nice. I would definitely recommend this service. The only downside is the cost, but our girl was worth it as having to take her somewhere else would have been far too sad for us and for her. Thanks again for your kindness.

The vet that attended was wonderful so caring and reassuring. It was a very sad experience but he made it calm and comfortable for us and our Roody dog. It was so private and personal. Thank you so much. RIP Roody.

Your staff were absolutely wonderful- so caring . I would certainly let my family and friends know about how brilliant you are. Thank u.

I am so grateful for this service. We said goodbye to our 21 year old cat today at 8.15am this morning (Monday). She went downhill very quickly over late Saturday and Sunday – so sudden that we had no concept of this when we did the shopping Saturday morning and bought 2 bags of cat litter and her favourite cat food. So lunchtime Sunday I was suddenly contemplating how i was going to get her through to Monday morning when I’d need to get a vet appt, not thinking that a group such as Pawssum would be available for bookings 7 days a week. So when I found them online and phoned on Sunday, the contact and confirmation was so efficient and quick, the pricing clearly explained and we had an appointment booked in for 8.15am for the following morning. Dr Kel was lovely and fantastic and arrived on time. We were able to keep our cat quiet and undisturbed with no distress- i stayed nursing her in a blanket on the lounge while Dr Kel administered the drugs and she quietly went to sleep. i really could not have wished for a better end of life. If we had had to take her to the vet there would have been distress with the different smells, going out into the cold weather. She was able to die peacefully at home, snug and warm in her blanket and just lots of love surrounding her. I can’t recommend them more highly.

One major issue was that the process for ‘after care’, that is what happens to the animal post euthanasia was not discussed when booking. I had assumed (wrongly) that the vet would take the body, and then cremation would be subsequently arranged (to be paid for later). We had to arrange this ourselves at the time, which we were not ready for, and it was 7pm on a Friday night, which made it practically more challenging. Carol